Aker Secure Cloud Operations and Operational Support for Government

1. Enterprise Data Operations & Support (Operate): Enterprise Data Operations provides expert support, governance and optimisation for mission-critical data platforms. Aker works alongside your team to ensure performance, resilience and compliance across end-to-end operations—from data ingestion and processing to quality, observability and access control. Our team helps you scale confidently while embedding best practices and continuous improvement. Deliverables: • Platform Management Model: Runbooks, governance and SLA-based operations frameworks. • Data Platform Operations: End-to-end support for data platform pipelines, storage and access. • Data Quality Monitoring: Observability for performance, freshness, lineage and conformance. • Improvement Framework: Ongoing process improvement and operational recommendations.

2. Managed Cloud Operations & Support (Operate): Managed Cloud Operations enables organisations to securely operate, monitor and scale cloud services with Aker as a strategic delivery partner. We provide day-to-day management, automation and continuous improvement of your cloud platform—ensuring resilient, secure and cost-optimised infrastructure that keeps pace with business needs. Deliverables: • Platform Operations Framework: SLAs, tooling, runbooks and automation patterns. • Incident and Change Management: 24x7 monitoring, support and delivery aligned to ITIL principles. • Platform Optimisation: Ongoing tuning and configuration to meet cost, risk and performance targets. • Cloud Operations Blueprint: Reference for scalable governance and lifecycle management.

Core AWS Services • Amazon EKS • Amazon S3 • AWS Glue • AWS Lambda • Amazon Aurora • Amazon MSK • Amazon EventBridge • Amazon SQS • Amazon SNS • Amazon API Gateway • Amazon KMS • AWS Transit Gateway • Amazon EC2 Supporting AWS Services • Amazon DynamoDB • AmazonElastiCache • Amazon OpenSearch • Amazon Redshift • Amazon Flink