Smart Industry Service Path

Many industrial equipment manufacturers struggle with unpredictable revenue, rising customer expectations, and limited insight into how their machines are used. Without real-time feedback, service and support teams react slowly to issues, while product teams struggle to innovate quickly enough to stay competitive. At the same time, reliance on one-off sales makes revenue unpredictable.

The Smart Industry Service Path helps you tackle these challenges by retrofitting existing machines, connecting them to the cloud, capturing actionable usage data, and driving improved service & support with Generative AI. This unlocks new service-based business models, enhances customer satisfaction, and supports faster product iteration, turning your machines into a continuous source of value.

Green Custard helps industrial manufacturers evolve beyond hardware-only business models, enabling connected services that deliver continuous value to both customers and the business. Delivered as a focused consultancy engagement, the Smart Industry Service Path combines technical expertise with strategic insight to accelerate your transition to recurring revenue, data-driven offerings, and reducing the service and support burden.

Our team will explain how you can retrofit sensors to your machines, seamlessly integrating them with AWS IoT services (including AWS IoT GreenGrass, AWS IoT Core and Amazon Bedrock) for secure, scalable connectivity. From there, we co-design tailored solutions that align with your goals, whether that’s reducing support costs with Generative AI, enabling predictive maintenance, or launching new service-based revenue streams.