Sold by: CXBuilder
CXPartner is an ongoing operate-and-optimize service for your AWS and Amazon Connect workload, built to extend the outcomes of CXDesign and CXBuild. We monitor and tune journeys across customers, agents, supervisors, and administrators—continuously improving flows, routing, automation, reporting, and integrations while watching reliability, performance, and cost. With CXPartner, you get a long-term partner that runs your contact center on AWS like a product, not a project.
Overview
CXPartner is a structured operate-and-optimize offering that keeps Amazon Connect and CX workloads on AWS healthy, evolving, and aligned to business outcomes long after CXDesign and CXBuild are complete. We provide ongoing run support, release management, experimentation, and analytics across journeys, routing, automations, and integrations—using AWS-native tools to continuously improve reliability, performance, and cost. For AWS, CXPartner creates durable, services-led growth by driving higher and more stable consumption of Amazon Connect and adjacent AWS services (AI/ML, data, and observability) in enterprise and regulated accounts.
Highlights
- Operate and optimize Amazon Connect on AWS – CXPartner provides ongoing run, monitoring, and tuning for your Amazon Connect contact center and CX workloads on AWS, closing the loop after CXDesign and CXBuild. We keep journeys for customers, agents, supervisors, and administrators healthy, stable, and aligned to evolving business goals.
- Continuous improvement driven by data and experiments – CXPartner uses analytics, call/interaction reviews, and structured A/B testing to iteratively improve routing, flows, automations, and self-service. We turn raw Amazon Connect and AWS telemetry into prioritized backlogs and measurable CX, handle time, and resolution-rate gains.
- Reduce risk while scaling innovation on AWS – With CXPartner, you get disciplined release management, guardrails, and observability as you adopt new AWS and Amazon Connect capabilities (AI/ML, bots, knowledge, analytics). We help you grow consumption safely and predictably, avoiding “set and forget” contact centers and costly regressions.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Please contact support@cxbuilder.ai for your support needs.