Sold by: BrainfishÂ
Deployed on AWS
Scale customer support without scaling headcount. The Brainfish Growth Plan combines AI self-service agents with automated doc creation to deflect repetitive tickets, unify knowledge, and empower faster onboarding and adoption
Overview
The Brainfish Growth Plan helps companies scale customer support without scaling headcount. At its core is an AI-powered self-service agent that instantly resolves customer questions in-app or through a connected knowledge base. By deflecting repetitive tickets and delivering fast, contextual answers, Brainfish reduces support load, improves onboarding, and increases customer satisfaction.
In addition to self-service, Brainfish automates knowledge base management. It converts demo videos and product usage into clean, structured help documentation, ensuring customers always have up-to-date resources. This eliminates manual content creation, unifies tone of voice, and creates a consistent knowledge hub across teams and brands.
With flexible pricing, built-in localization, and integration options, Brainfish adapts to your needs as you grow. Businesses benefit from reduced costs, faster onboarding, and improved customer retention, all within enterprise-grade security standards (SOC 2 Type II, ISO 27001, GDPR compliance).
Keywords: AI self-service, automated documentation, ticket deflection, customer onboarding, knowledge base, support automation, customer satisfaction, cost reduction, scalability, localization, integrations.
Highlights
- AI Self-Service Support: Instantly resolves customer questions, deflecting repetitive tickets and improving onboarding efficiency
- Automated Knowledge Base: Converts demo videos, and usage into structured help docs for a unified, up-to-date knowledge hub using ambient AI
- Scalable & Flexible: Supports seat expansion, integrations, localization, and enterprise-grade security while reducing support costs
Details
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Delivery method
Deployed on AWS
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Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Platform fee | Required: Covers the base platform fee for 5 seats and 5,000 queries per month, including core features and functionality access. | $17,400.00 |
AI Actions | Add on: Billed per bucket of 5 AI Actions, enabling advanced automation and task execution within the Brainfish platform. | $5,640.00 |
Per Integration | Add on: Cost applied for each integration connected to external systems, including Knowledge Bases, CRMs, and other tools. | $3,000.00 |
Localization/Translation | Add on: Adds support for multiple languages and localization, ensuring knowledge base content and AI responses are appropriately translated. | $1,992.00 |
Seats 6+ | Add on: Additional seat licensing fee for users beyond the included 5 seats, scaling with team growth. | $30.00 |
AI Answers | Add on: Billed per 1,000 AI-generated answers delivered to end users, supporting scalable self-service resolution. | $1,800.00 |
Implementation Fee | One-time fee for setup, configuration, and initial deployment, including onboarding support and initial knowledge base creation. | $5,000.00 |
Vendor refund policy
Refunds are provided for the unused portion of pre-paid fees if Brainfish is unable to rectify any service non-conformance under the warranty, calculated at the date of termination. See full Brainfish SaaS agreement for more information.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support URL: https://help.brainfi.sh/ Support Email: hello@brainfi.sh Growth Plan customers receive dedicated support via joint Slack channels and weekly or monthly 1:1 check-ins with Customer Success. All users can access the Brainfish knowledge base for self-service guidance, ensuring timely resolution of questions and smooth onboarding.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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