Sold by: Brainfish
Deployed on AWS
Scale customer support without scaling headcount. The Brainfish Growth Plan combines AI self-service agents with automated doc creation to deflect repetitive tickets, unify knowledge, and empower faster onboarding and adoption
4.6
Overview
The Brainfish Growth Plan helps companies scale customer support without scaling headcount. At its core is an AI-powered self-service agent that instantly resolves customer questions in-app or through a connected knowledge base. By deflecting repetitive tickets and delivering fast, contextual answers, Brainfish reduces support load, improves onboarding, and increases customer satisfaction.
In addition to self-service, Brainfish automates knowledge base management. It converts demo videos and product usage into clean, structured help documentation, ensuring customers always have up-to-date resources. This eliminates manual content creation, unifies tone of voice, and creates a consistent knowledge hub across teams and brands.
With flexible pricing, built-in localization, and integration options, Brainfish adapts to your needs as you grow. Businesses benefit from reduced costs, faster onboarding, and improved customer retention, all within enterprise-grade security standards (SOC 2 Type II, ISO 27001, GDPR compliance).
Keywords: AI self-service, automated documentation, ticket deflection, customer onboarding, knowledge base, support automation, customer satisfaction, cost reduction, scalability, localization, integrations.
Highlights
- AI Self-Service Support: Instantly resolves customer questions, deflecting repetitive tickets and improving onboarding efficiency
- Automated Knowledge Base: Converts demo videos, and usage into structured help docs for a unified, up-to-date knowledge hub using ambient AI
- Scalable & Flexible: Supports seat expansion, integrations, localization, and enterprise-grade security while reducing support costs
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Platform fee | Required: Covers the base platform fee for 5 seats and 5,000 queries per month, including core features and functionality access. | $17,400.00 |
AI Actions | Add on: Billed per bucket of 5 AI Actions, enabling advanced automation and task execution within the Brainfish platform. | $5,640.00 |
Per Integration | Add on: Cost applied for each integration connected to external systems, including Knowledge Bases, CRMs, and other tools. | $3,000.00 |
Localization/Translation | Add on: Adds support for multiple languages and localization, ensuring knowledge base content and AI responses are appropriately translated. | $1,992.00 |
Seats 6+ | Add on: Additional seat licensing fee for users beyond the included 5 seats, scaling with team growth. | $30.00 |
AI Answers | Add on: Billed per 1,000 AI-generated answers delivered to end users, supporting scalable self-service resolution. | $1,800.00 |
Implementation Fee | One-time fee for setup, configuration, and initial deployment, including onboarding support and initial knowledge base creation. | $5,000.00 |
Dimensions summary
This plan starts with a required platform fee covering 5 seats and 5,000 monthly queries, plus core features. A one-time implementation fee covers setup, onboarding, and initial knowledge base creation. Everything else is an optional add-on you buy as you grow. You add seats beyond the included 5, and AI Answers in blocks of 1,000. You buy AI Actions in buckets of 5 for automation. You pay per integration connected to external systems. Localization adds multi-language translation support. Add-ons scale independently, so you pay for the capacity, automation, connections, and languages your team actually uses.
Top-of-mind questions for buyers
A query is one user session — a single conversation with the AI agent. It can be a one-shot question or a multi-turn back-and-forth. Sessions close after 30 minutes of inactivity. The 5,000 monthly queries covered by the platform fee are these user sessions.
AI Answers meter AI-generated responses delivered to end users, billed per 1,000. AI Actions meter automated tasks the agent performs through connected tools, like triggering workflows or handing off to a human, billed per bucket of 5. Answers scale with self-service volume; Actions scale with automation you configure.
AI Answers typically dominate for high-volume self-service, since they bill per 1,000 responses delivered to users. Seats add cost as your admin team grows. Integrations bill once per connected system. AI Actions and localization scale with your automation and language needs. All charges apply together on one invoice.
www.brainfishai.com+1
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Vendor refund policy
Refunds are provided for the unused portion of pre-paid fees if Brainfish is unable to rectify any service non-conformance under the warranty, calculated at the date of termination. See full Brainfish SaaS agreement for more information.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support URL: https://help.brainfi.sh/ Support Email: hello@brainfi.sh Growth Plan customers receive dedicated support via joint Slack channels and weekly or monthly 1:1 check-ins with Customer Success. All users can access the Brainfish knowledge base for self-service guidance, ensuring timely resolution of questions and smooth onboarding.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Customer reviews
Kim L.
Easy to Use, Top notch team to work with
Reviewed on Apr 07, 2026
Review provided by G2
What do you like best about the product?
I love how easy it is to use, and I really appreciate how responsive the entire Brainfish team has been-not only in helping us with tactical work, but also in partnering with us to rethink our workflows and processes.
What do you dislike about the product?
I can’t think of anything else at the moment. Over time, I’d like to see more detailed analytics built into the product, but for now we have enough to work with.
What problems is the product solving and how is that benefiting you?
Brainfish is helping us scale our Support team. We can’t keep up with the volume of people interacting with our software, and Brainfish’s ability to deflect requests for us is a big help. On top of that, its suggestions for new articles that can deflect even more requests over the long term are powerful.
Eliza C.
Centralized Knowledge with Seamless Slack Integration
Reviewed on Mar 11, 2026
Review provided by G2
What do you like best about the product?
I like that Brainfish suggests updates to our content based on how users interact with our platform. It also automatically updates articles when we release a new feature. The Slack integration is fantastic because it allows us to create knowledge base articles directly from a Slack thread, which speeds up our workflow. I appreciate the separate segmented agents feature that helps us handle different use cases effectively. Brainfish is not a bloated platform; it offers exactly the features we need for AI-first support. The initial setup was very easy and took less than two weeks.
What do you dislike about the product?
I think more out-of-the-box integrations of the same caliber as Slack would be amazing.
What problems is the product solving and how is that benefiting you?
I use Brainfish to centralize and update product knowledge efficiently. It segments agents for specific tasks, like lead qualification and in-app support. The Slack integration allows direct article creation, and content update suggestions ensure our info is current.
Rhianna K.
Centralized Knowledge, Rapid Updates, Stellar Support
Reviewed on Feb 24, 2026
Review provided by G2
What do you like best about the product?
I like how Brainfish allows us to make changes to content very quickly, which is crucial for our rapidly changing startup software system. A lot of our features, benefits, and processes change even monthly, so being able to update our knowledge content easily is a big plus. This ensures that our users have an up-to-date interface to interact with. I also appreciate that the team at Brainfish was really helpful during the setup process, letting us bring over sample data to work with before fully transitioning, which made the platform ready to go with minimal editing. Additionally, I find Brainfish very easy to work with, and the team is always open to discuss feedback and any needs we might want to achieve.
What do you dislike about the product?
So far, the system's working really well for us. We would love to see Brainfish expand over time to include LMS capabilities so that we could provide tests or qualifications to our users as they advance with our software.
What problems is the product solving and how is that benefiting you?
Brainfish centralizes our entire knowledge base, making it easy to maintain. AI integration allows users to ask questions and receive instant answers. We can quickly update content, ensuring users access the most current information, improving their interaction with our interface.
David C.
Best customer support platform
Reviewed on Jan 30, 2024
Review provided by G2
What do you like best about the product?
What I like the best is that It is quick and easy to integrate into the website
What do you dislike about the product?
I don't really like that access is through a demo
What problems is the product solving and how is that benefiting you?
Saves a lot of time by answering to customers quickly and automatically