Aspires Gen AI Customer Shopping Assistant

In today's digital commerce online platform, customers often struggle with traditional keyword-based searches and the products they are looking for. The rise of GenAI builds an opportunity to bridge this gap by enabling natural, conversation-driven by driving customer engagement and shopping experiences .

Aspire’s TANYA is a next-generation AI powered retail shopping assistant, jointly architected on AWS, designed to redefine digital customer experience. Harnessing AWS Bedrock for natural language processing (NLP), Tanya interprets conversational queries like “I want to start a YouTube channel” and instantly recommends relevant retail products cameras, lights, software, and accessories driving faster product discovery and Hyper personalization.

1. Elevating Product Discovery through Contextual Intelligence: Unlike traditional e-commerce search engines where users must know exactly what products they are looking for, Tanya revolutionizes the shopping experience through contextual AI Driven product discovery. For instance, instead of typing specific product names, a user can simply ask, "What do I need to set up a comfortable home office?" Tanya intelligently infers the user's intent and recommends relevant products such as ergonomic chairs, standing desks, monitors, task lighting, and noise-canceling headphones. This capability removes the friction of needing domain knowledge and transforms vague or exploratory questions into meaningful product discovery journeys. Tanya acts more like a knowledgeable retail assistant than a static search engine, helping users uncover what they need even before they realize it bridging the gap between curiosity and purchase decision-making. Built on Amazon DynamoDB and Amazon Aurora, Tanya securely stores and recalls customer preferences, past interactions, and browsing history to deliver real-time personalized product recommendations and human-like conversations.

2. Driving Business Insights through AWS-Powered Analytics: For retail business stakeholders, Tanya offers deep analytical capabilities powered by AWS's business insights and analytics . For Real time user batch processing processed through services like Amazon DynamoDB and AWS Lambda, enabling real-time and batch analytics. The integration with Amazon QuickSight transforms this data into actionable dashboards, revealing insights such as trending products, peak usage hours, query effectiveness, and regional demand patterns. These insights help retail decision-makers optimize inventory, personalize promotions, and fine-tune product positioning.

The event-driven architecture using AWS EventBridge or SQS also enables timely alerts or actions based on user activity, such as triggering marketing automation when interest spikes in specific categories. With CloudWatch monitoring and IAM-powered access control, businesses gain transparency and control over system behavior and usage analytics all within a secure, compliant framework. Tanya thus bridges customer engagement and business intelligence in a unified, cloud-native solution.

By blending AI-driven personalization with AWS-powered scalability, Tanya helps retailers increase conversions, reduce cart abandonment, build brand trust, and foster long-term customer loyalty in today’s competitive ecommerce and retail landscape.