Idea 11 built our TechOps managed services with both innovation and customer obsession at its core. We see technology innovation rapidly changing the way our customers do business, so we’ve built a proactive managed services model that enables our team to respond in kind. After all, as an extension to your team, we consider ourselves a part of your business.

Why Us?

Our TechOps managed services have been purpose built for a cloud-future, where customers and solutions are moving away from traditional infrastructure into new cloud-first, code-based solutions.

Our TechOps team has significant experience managing and supporting customers with AWS environments that span from traditional infrastructure services through to full, cloud-native, DevOps powered serverless solutions. We look after mission-critical environments 24x7x365 in industries such as Government, Real Estate, Aerospace, Defence, Professional Services and Manufacturing.

With Idea 11’s TechOps AWS managed services, you get to focus on creating business value, while we focus on your technology.

Managed AWS Support

We offer four tiers of Managed AWS support, enabling customers to choose the kind of service suited to their own needs. Whether you need AWS support for your IT operations team, IT operations to support your development team, or whole of business support – we’ve got you covered.

Idea 11’s TechOps managed services customers gain:

• Best in class infrastructure operations and services desk facilities
• Dedicated service delivery management and reporting
• Cloud native monitoring and automation
• DevOps, CI/CD, serverless and cloud native operations
• Backup, recovery and and Disaster Recovery management
• Cost optimisation and best practise management
• And much more

View our other offers:

• AWS Cloud Readiness & Licensing Assessment - A free, no obligation assessment to determine your organisation's readiness to go full cloud.
• AWS Landing Zone - A highly secure, scalable, automated, multi-account AWS environment aligned with AWS best practices.
• Data Lake Deep Dive - A free, no-obligation workshop to explore how we can empower your organisation by harnessing your data.
• AWS Well-Architected Review - A free review to help you assess your cloud environment and build efficient cloud applications all while keeping costs in check.
• AWS Consulting and Professional Services – Highly experienced technical experts that can help you design, implement, migrate, code, and innovate.