Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator. Designed to meet the distinct needs of healthcare organizations, access platform activation to project governance, key features, quality management, analytics, reporting and more. We’ll quickly Xcelerate your implementation of Amazon Connect and get you deployed with ease.

• Simplify complex system implementation and gain continuous operation improvement.
• Get a tailored package and custom configurations aligned with your goals.
• Transform your contact center.

Key Advantages

Ensure patient satisfaction

• Avoid long wait times and manage dynamic call volumes efficiently and effectively with real-time monitoring

Protect patient privacy and prevent data breaches

• Meet robust security, encryption protocols, and HIPAA compliance guidelines.

Ensure interoperability

• Safeguard data accuracy with EHR and CRM integrations.

Optimize patient engagement with omnichannel support

• Provide consistent and patient communication/support experience leveraging voice, chat, and other channels.
• Elevate your brand, modernize across the organization, and enhance patient interactions with Amazon Lex for natural language understanding and Amazon Polly for lifelike patient support.

Streamline workflow for operational efficiency

• Ensure inquiries promptly reach the most qualified agents with intelligent routing.
• Reduce administrative burdens on healthcare staff, minimize errors and improve patient engagement by building reliable appointment scheduling, reminders, and emergency response systems.

Seamless interaction between patients and healthcare providers

• Provide timely interventions when needed by integrating with remote patient monitoring systems.
• Facilitate virtual consultations.

Derive actionable insights for continuous improvement

• Deploy AI powered insights, analytics, and call transcription.
• Track key metrics, identify trends, and optimize performance.

Scalability for growth

• Leverage a full range of expert resources, technical support, and advice on evolving your platform.
• Go beyond simple implementation and native capabilities to customization and optimization if you wish.
• Transform performance to create more engaging patient experiences.

Why Waterfield Tech

Waterfield Tech transforms customer engagement for organizations worldwide. Operating across six continents, our employees leverage a consultative, client-centric approach to design, build, and manage scalable, omnichannel and AI-enabled customer experience solutions. Our breakthrough innovations in contact center technology, applied artificial intelligence (AAI), and workforce engagement reduce business costs, improve customer satisfaction, and help customers deploy a smarter utilization of the human workforce.

Your AI Outfitters

The race to leverage AI has already begun. With multiple paths to the summit, you need to find the one that’s right for your healthcare organization. As your AI Outfitters, we help you pick the right path and arm you with the tools, talent, and techniques to evolve your contact center into an AI first patient experience.

Unparalleled Expertise in Contact Center

Nobody knows the healthcare contact center like us. Our premise, hybrid, and cloud native platform expertise coupled with hands on experience in your vertical combine to create a unique skill set.

Trusted Advisor for the Full Stack of Managed Services

Built on a legacy of trust, our enterprise focused IT Managed Services program proactively addresses healthcare technology challenges. Our proven, scalable approach to modernizing organizations’ technology stacks streamlines issue management and remediation, identifies cost optimization, and aligns with your firm’s readiness and appetite for change.