Sold by: OnepilotÂ
Onepilot combines AI and expert agents to deliver flexible multilingual customer support, sales, and KYC services with transparent pricing and strong security compliance.
Overview
Onepilot delivers a flexible and cost-effective customer experience outsourcing solution that combines advanced AI technology with skilled human agents. Designed for businesses of all sizes, Onepilot supports customer care, sales, and KYC processes across more than 35 languages and all communication channels. This blend of AI and expert agents ensures superior service quality, rapid response times, and scalable support tailored to your business needs.
Ideal for startups to large enterprises in industries such as ecommerce, finance, mobility, and telecommunications, Onepilot offers:
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24/7 multilingual support with AI-enhanced ticket routing and automation
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Proprietary technology for agent sourcing, training, and quality assurance
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Customizable dashboards and analytics for real-time performance monitoring
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Transparent, cost-per-ticket pricing with no hidden fees
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Strong security and compliance including GDPR, ISO 27001, and ISO 18295-1 certifications
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Flexible scheduling and continuous agent upskilling through the Onepilot Academy
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KYC document management and validation services alongside sales and retention support
Onepilot integrates seamlessly with over 20 ticketing and back-office tools, allowing you to leverage your existing software stack for smooth workflow integration. With a proven track record of over 250 customers and 15 million interactions annually, Onepilot helps reduce support costs by up to 50% while maintaining high customer satisfaction and agent engagement.
Experience a scalable, transparent, and secure outsourcing model that adapts to your evolving business demands and delivers exceptional customer experiences worldwide.
Highlights
- AI-powered multilingual customer support with 24/7 expert human agents for superior customer experience
- Proprietary technology enabling efficient agent sourcing, training, and quality assurance
- Transparent cost-per-ticket pricing with strong security and compliance certifications
Details
Sold by
Delivery method
Deployed on AWS
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Customer service outsourcing | Onepilot provides on-demand, flexible customer support outsourcing. Offers human agents available 24-7 across multiple channels (email, chat, phone, social media) to handle customer care, sales, or KYC tasks in 35+ different languages. Our service combines proprietary technology (including AI-powered assistance) with trained agents to ensure fast, reliable, and scalable support while helping companies reduce costs. Pricing will depend on the volume, country and level of the agents you require. | $60,000.00 |
Vendor refund policy
Please contact us at support@onepilot.co .
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
For support with Onepilot AI-Enhanced Customer Experience Support, please contact us at support@onepilot.co .
Support is available during business hours.
Buyers can expect help via email or through our website for general inquiries, troubleshooting, and product guidance.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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