Sold by: Help ScoutÂ
Deployed on AWS
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12,000+ businesses use Help Scout to delight and retain more customers across all their support channels. With email, chat, and social conversations in one place, nothing slips through the cracks. It's the only support platform built to scale the human touch (instead of replacing it) with unlimited seats and AI tools on every plan. Create your free account to get started in minutes.
Overview
Help Scout is the go-to support platform for growing businesses. It's quick to set up easy to use and allows teams to manage all support interactions whether through email live chat social media or self-service in one unified platform. With unlimited seats included, teams can collaborate effortlessly, no matter its size.
With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of the platform's AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%.
It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.
Core capabilities include:
- Inbox that centralizes customer conversations across email, live chat, and social media
- Knowledge base management
- Self-service tools
- AI-powered features
- Real-time reporting and analytics
- Over 90 Integrations
Plans & Pricing: Each plan has a different feature-set & pricing: https://www.helpscout.com/pricing/Â
For custom pricing, EULA, or a private contract, please contact AWS-Marketplace@helpscout.com , for a private offer.
Highlights
- Inbox to centralize conversations: Streamline all your customer interactions, email, live chat, and social media, into one platform that boosts productivity and fosters collaboration.
- Self-service tools to give customers 24/7 access to instant answers for common questions, and reduce your team's email volume by 30%.
- AI features to boost productivity: With just a few clicks, Help Scout's AI drafts responses, answers questions, summarizes threads, and refines message tone, speeding up replies and enhancing customer satisfaction.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Free trial
Try this product free according to the free trial terms set by the vendor.
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Free | Up to 100 contacts, and unlimited users. | $0.00 |
Private Offer | Contact us for private pricing at AWS-Marketplace@helpscout.com | $0.01 |
Standard | Starts with 100 contacts, and unlimited users. | $600.00 |
Plus | Starts with 100 contacts, and unlimited users. | $900.00 |
HIPAA (Add-On) | Available on Standard and Plus plans. Included on Pro. | $1,200.00 |
Advanced Security (Add-On) | Available on Standard and Plus plans. Included on Pro. | $1,200.00 |
API Access for Standard (Add-On) | Available on Standard plan only. Included on Pro. | $600.00 |
API Access for Plus (Add-On) | Available on Plus plan only. Included on Pro. | $1,200.00 |
Additional Inbox (Add-On) | Available on all plans. | $120.00 |
Additional Doc Site (Add-On) | Available on all plans. | $240.00 |
Dimension | Cost/unit |
|---|---|
Additional usage over contracted amount, billed at your plan rate. | $0.01 |
Vendor refund policy
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Best in class support 24/6 via chat or email at help@helpscout.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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387 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Abdul G.
Easy Accessible Historical Data
Reviewed on Oct 01, 2025
Review provided by G2
What do you like best about the product?
Helpful to identify the old data quicker than my outlook.
What do you dislike about the product?
Interface need to be little softer, sometime I felt it need to improved
What problems is the product solving and how is that benefiting you?
data finding
Anshu K.
Help scout
Reviewed on Sep 29, 2025
Review provided by G2
What do you like best about the product?
Help Scout is customer support or help desk tool which is mostly used in our oraganisation to provide customer support to our customer and resolve their quarry. We can also make record of provided support by creating ticket on help scout .
What do you dislike about the product?
Some time its advance feature require subscriptions either monthly or annually. sometime it is not secure than other helpdesk tool .
What problems is the product solving and how is that benefiting you?
Help scout is used for providing customer support to our customer . we can also create ticket and maintain records or providing support which make profe of customer query.We can also choose language for proding support.
Sunnysher H.
Help Scout; Scalable Help Assistance from the App, But Still, Work in Progress
Reviewed on Sep 23, 2025
Review provided by G2
What do you like best about the product?
Help Scout is users and customer focused, ensuring that the UI is accessible and articulate
The app has a shared inbox, that all conversations are shared by any individual in a firm
The knowledge base availability from Hep scout makes our customers find solutions alone
The tool foster live chats, a fruitful way of addressing issues that arise anywhere any time
The app has a shared inbox, that all conversations are shared by any individual in a firm
The knowledge base availability from Hep scout makes our customers find solutions alone
The tool foster live chats, a fruitful way of addressing issues that arise anywhere any time
What do you dislike about the product?
Help Scout is work in progress, where multiple services are not yet automated
The reporting capabilities from Help Scout are shallow and they need advanced support
The reporting capabilities from Help Scout are shallow and they need advanced support
What problems is the product solving and how is that benefiting you?
We use Help Scout technology to handle customers concerns in a centralized manner and all departments share inboxes
Repeat questions are answered by the incorporated Knowledge base, which contains all the relevant information required
No collision when handling customers challenges due to the clarity in shared roles
We consistently evaluate the responses our team issues to our customers to ensure no errors occur
Repeat questions are answered by the incorporated Knowledge base, which contains all the relevant information required
No collision when handling customers challenges due to the clarity in shared roles
We consistently evaluate the responses our team issues to our customers to ensure no errors occur
Justin G.
Utilizing Help Scout to simplify day to day customer service
Reviewed on Sep 16, 2025
Review provided by G2
What do you like best about the product?
Technical support is #1. They're team is constantly updating features and notifying their customers with new information and products in a way that isn't salesy or pushy, but purely informative.
What do you dislike about the product?
The way emails are produced/created can be confusing with the newest update, but once you get the hang of it it's not so bad. I do prefer the original style from 2020 when we first started utilizing Help Scout
What problems is the product solving and how is that benefiting you?
Before Help Scout we would manually login to multiple different email platforms to respond to our customers. Now all email inboxes and live chat are all in one, convenient place.
Lisa K.
Overall great product
Reviewed on Aug 01, 2025
Review provided by G2
What do you like best about the product?
I like how simple it is to use to create help docs
What do you dislike about the product?
Sometimes I wish it had more advanced functionality in the HelpDocs module like team collaboration in edit mode and article filtering to search and the ability to download a list of all articles for example
What problems is the product solving and how is that benefiting you?
Provide easy ability to create and publish support content, modify on the fly and see history of article revisions.