Geniusee L2 DevOps Support - Extended Hours

Geniusee L2 DevOps Support (Extended Hours) gives growing AWS workloads a 12-hour daily coverage window without the cost of full 24/7 staffing. Our Support Center of Excellence (CoE) owns the day-to-day stability of your infrastructure so your delivery teams can stay on roadmap work instead of operational firefighting.

Coverage runs Monday through Friday, 08:00 to 20:00 Central European Time (excluding Ukrainian public holidays). Inside this window, our DevOps engineers and project manager deliver real-time AWS observability, automated alerting, incident detection and resolution, root cause analysis, infrastructure maintenance, automated and emergency patching, plus reporting and analytics. Response SLAs scale with complexity and tier, from 1 business day down to 15 minutes for the most critical incidents. New feature development and large architectural changes are out of scope.

The service is delivered under ISO 9001 and ISO 27001 compliant processes using PagerDuty, Jira Service Desk, Pingdom, CloudWatch, and Datadog. All support personnel operate from locations outside Ukraine, eliminating geopolitical risk to service continuity. Billing is flexible (monthly, quarterly, semi-annual, or annual) with savings of up to 10% on longer commitments, and customers can choose between fixed-price packages and a Time and Materials model.