Sold by: Open OnDemand
Spin up advanced assistance! Gain exclusive access to expert guidance and dedicated resources designed to help you implement, customize, and maintain your deployment of Open OnDemand—while supporting the long-term sustainability of the web portal.
Overview
Subscriber Benefits
Expert Consulting, Dedicated Support
- Access special office hours to directly consult with our team.
- Submit technical issues to our GitHub repository and get fast, expert responses.
- Connect with us privately on Discourse and Slack during standard U.S. business hours.
Early and Priority Access
- Get early access to software upgrades and patches.
- Receive special invitations and support at major industry conferences such as PEARC and SC.
- Join our Advisory Group meetings and help shape the future of Open OnDemand.
Program Levels
Free
All Open OnDemand clients have access to free support services.
- Public office hours
- Public discussion boards
- Public GitHub troubleshooting
- Public events
Basic
All the benefits of Free + priority support channels and early releases.
- Private Discourse & GitHub access
- Early access to updates
Pro
All the benefits of Basic + private support sessions on a set calendar and event exclusives.
- 3 private support sessions per quarter on a set calendar (add-on sessions available; see below)
- Recognition at public events
- Special event invitations
- Exclusive brand items
Elite
All the benefits of Pro + scheduled private support sessions when they work for you and priority access to Open OnDemand staff.
- 6 private “choose your time” support sessions per quarter (add-on sessions available; see below)
- Support via email
- Access to special developer sessions at major public events
Double your support sessions
At the Pro and Elite levels, additional support sessions can be added as needed each quarter. The Pro level can add an additional 3 private support sessions on a set calendar, and Elite level subscribers can add an additional 6 private “choose your time” support sessions.
Ensure Open OnDemand Sustainability
By subscribing to the Open OnDemand Support Program, your institution will help sustain the long-term viability of the web platform, which is now used by thousands of research computing centers around the globe. Direct financial support, in addition to an established governance structure and affinity groups, ensures that Open OnDemand will remain an effective resource for helping institutions make high performance computing accessible to researchers and students and will accelerate its adoption and implementation internationally.
Highlights
- Priority Support for Open OnDemand
- The official Open OnDemand on AWS reference architecture is available at https://github.com/aws-samples/open-on-demand-on-aws
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Visit https://openondemand.org/support for general support channels and https://github.com/aws-samples/open-on-demand-on-aws for support information specific to AWS reference deployments