Percona Support for MongoDB

As application use grows, our expectations for those applications also grow. We want applications to be always up, bug-free, easy-to-use, secure, and high-performance. Applications need data, but database environments can be complicated by poorly optimized queries, slow response times, unlocked security, incorrectly installed software and improperly configured settings. These problems can lurk in the shadows, waiting to hamper queries, strangle interactions and frustrate users with slow applications. You need your database up and running, without fail, to meet your business milestones. Percona Support for MongoDB® provides highly responsive, effective, and affordable options to ensure the continuous performance of your deployments. Our user-friendly support team is accessible 24x7x365 online to help you:

• Ensure your database installation is running optimally
• Increase your uptime
• Increase development and operational productivity
• Reduce your support costs
• Identify performance issues and implement fixes faster

Percona Support team is accessible 24x7x365, with options for real-time online and phone support, so you can always reach an expert, not just an answering service. Even if you have your own highly skilled technical staff, Percona Support can help you solve issues a lot faster. Nearly every problem our support engineers are asked about has been seen before by at least one of the experts on our team. An issue that could take several weeks for your staff to diagnose and fix can often be solved in just a few hours by our support team. You don't have to go it alone, and with Percona, you don't have to question whether or not support is worth the cost - we'll prove that it is.

Percona offers two support options:

• Advanced - 24x7x365 support with a 30-minute emergency response time for MongoDB. Includes hot bug fixes, consultative support, advanced high availability and replication support, and assigned Customer Success Manager. Unlimited Server plan available so you don't have to count servers.

• Premium - 24x7x365 support with guaranteed 15-minute emergency response time and ongoing response time commitments for MongoDB. Includes everything in Advanced Support plus liability and copyright indemnity options and 20 support users, custom login and screen sharing services, an assigned Customer Success Manager, and bug fixes for MongoDB. Unlimited Server plan available so you don't have to count servers.