Sold by: Concentrix
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions.
Concentrix, a global leader in technology and services, delivers innovative, human-centered, tech-powered solutions that ensure personalized experiences and measurable business value across operations, agent performance, and customer engagement.
iX Hero reduces communication fragmentation by delivering GenAI-powered multilingual alerts, micro learnings, and targeted desktop updates — eliminating disconnected broadcast tools. Features include audience targeting, smart expiry scheduling, instant publishing, AutoTranslation into 18 languages, quiz/poll creation, and acknowledgement tracking.
Channels: voice, chat/messaging, email.
Implementation: 2–4 weeks.
Overview
Concentrix: Elevating Experiences with Human-Centered, Tech-Powered Solutions
Concentrix, as a global technology and services Leader, is dedicated to designing innovative solutions that are human-centered, tech-powered and intelligence-fueled solutions. We recognize that an experience centre demands advanced plug-and-play solutions to drive personalized journeys and deliver tangible business value. Our comprehensive suite of solutions is designed to enhance touchpoints of your operations from business processes, agent performance to product offering and customer experiences.
iX Hero reduces communication fragmentation by delivering GenAI-powered multilingual alerts, micro learnings, and targeted updates directly to the desktop — eliminating the need for disconnected broadcast tools. Features include audience targeting, image support, smart expiry scheduling, draft and instant publishing, AutoTranslation into 18 languages, quiz/poll creation, and user acknowledgement tracking.
Languages: English, French, Spanish (LATAM/EU), Portuguese (BR), Swedish, Italian, Norwegian, German, Mandarin, Japanese, Korean, Bahasa, Thai, Dutch, Vietnamese, Turkish, Danish.
Channels: voice, chat/messaging, email AWS Services: • Amazon S3 • Amazon ECR • Amazon Bedrock. No data access requirement. Implementation: 2–4 weeks.
Highlights
- iX Hero Announcements eliminates fragmented workforce communication by delivering GenAI-powered multilingual alerts, micro learnings, and targeted desktop updates — with audience targeting, smart expiry scheduling, and instant publishing across voice, chat/messaging, and email channels.
- iX Hero Announcements removes language barriers at scale with automatic translation into 18 languages, GenAI-assisted content generation, and multimedia support — ensuring every advisor receives timely, relevant communications regardless of region or language.
- iX Hero Announcements drives measurable engagement with built-in quiz and poll creation, user acknowledgement tracking, and image-enhanced broadcasts — giving operations leaders real-time visibility into communication reach and workforce comprehension across global teams.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Resources
Vendor resources
Support
Vendor support
Email support available at ixhero@concentrix.com