HANDD FileOps as a Service

HANDD FileOps as a Service is a professional service that delivers a fully managed operational layer for enterprise Managed File Transfer (MFT) environments within AWS. This service enables organisations to outsource complex file transfer operations while maintaining control over their existing MFT platforms and AWS infrastructure.

The service supports AWS services including AWS Transfer Family, Amazon S3, AWS Lambda, Amazon CloudWatch, and AWS Identity and Access Management (IAM). HANDD provides end-to-end operational management, monitoring, and optimisation of file transfer workflows to ensure secure, scalable, and compliant data movement aligned with AWS best practices.

Scope of Services

This professional service includes:

End-to-end management of MFT operations within AWS environments Integration and optimisation of workflows using AWS services such as Amazon S3 and AWS Transfer Family Monitoring, incident management, and performance optimisation Security, compliance, and governance support aligned with AWS standards Ongoing operational support and continuous improvement of file transfer processes Service Capabilities Workflow and Job Management

Design, scheduling, optimisation, and maintenance of file transfer workflows. This includes dependency mapping, orchestration, retry logic, and change control to ensure reliable automation across AWS-integrated environments.

Trading Partner and User Management

Management of trading partner onboarding, credential provisioning, and user lifecycle administration. Supports secure protocols such as SFTP, FTPS, HTTPS, and AS2, along with SSH key rotation, certificate management, and role-based access control aligned with AWS security practices.

Monitoring and Incident Management

24/7 monitoring of MFT environments using AWS-native and integrated monitoring tools such as Amazon CloudWatch. Includes real-time alerting, incident response, root cause analysis, and SLA-backed resolution processes.

File Routing and Transformation

Advanced file movement and transformation capabilities across AWS-integrated systems. Supports conditional routing, format transformation (CSV, XML, JSON, EDI), and encryption using PGP/GPG, along with pre- and post-processing automation.

Audit, Compliance, and Reporting

Comprehensive audit trails and reporting aligned with regulatory standards such as GDPR, PCI DSS, and HIPAA. Ensures governance and transparency across all file transfer operations within AWS environments.

Configuration, Maintenance, and Optimisation

Continuous improvement through performance tuning, configuration management, patch coordination, and disaster recovery support to maintain resilience and efficiency across AWS-based MFT deployments.

Service Delivery Model

The FileOps engagement follows a structured three-phase approach:

Assess: Evaluation of existing MFT architecture and AWS integrations Transition: Knowledge transfer and operational handover to HANDD specialists Steady State: Ongoing management, monitoring, and optimisation with SLA-backed support Supported Platforms

This service supports enterprise MFT platforms integrated with AWS, including GoAnywhere MFT, Globalscape EFT, MOVEit Transfer, Stonebranch, Couchdrop, and other widely used solutions.

Business Value

By combining AWS-integrated operations, expert management, and structured service delivery, HANDD FileOps as a Service enables organisations to:

Reduce operational overhead and complexity Improve reliability and performance of file transfer workflows Strengthen security and compliance posture