CloudHesive Epic Integration for Amazon Connect

Elevate your healthcare communication with CloudHesive seamless integration of Amazon Connect and Epic. This powerful integration combines the robust contact center capabilities of Amazon Connect with Epic’s comprehensive electronic health records (EHR) system, providing a unified and efficient patient experience.

Key Features:

Unified Patient Profiles: Access and manage complete patient profiles from Epic within Amazon Connect, giving healthcare providers the context they need for each interaction. Voice and Data Integration: Integrate voice calls managed by Amazon Connect with patient data from Epic for a comprehensive view of patient interactions. Screen Pop: Automatically display patient information and interaction history on the provider’s screen during a call, enhancing personalized care. Automated Case Creation: Automatically create and update cases in Epic based on patient interactions, ensuring accurate and up-to-date records. Call Routing: Implement intelligent call routing based on patient data such as appointment status, region, and medical history to ensure calls are directed to the most appropriate provider. Call Recordings and Notes: Access call recordings and provider notes within Epic for comprehensive record-keeping and quality assurance. Real-time Analytics and Reporting: Utilize real-time analytics and reporting tools to track key metrics such as call volume, patient satisfaction, and provider performance. Custom Workflows: Customize workflows to meet specific healthcare needs, enhancing efficiency and responsiveness.