Sold by: kCloudHubs LLC
Deployed on AWS
AWS Free Tier
This product has charges associated with it for seller support. UVdesk is an open source helpdesk and customer support ticketing system designed for businesses to manage customer queries efficiently across multiple channels.
Overview
UVdesk 1.1.8 on Ubuntu 24.04 with Free Maintenance Support by kCloudHubs
kCloud maintains UVdesk on Ubuntu 24.04 for customer support and helpdesk management, where communication, ticketing, and ease of use are critical.
Tech Use Cases
- Managing customer support tickets
- Tracking and resolving customer queries
- Organising team workflows and assignments
- Improving customer service response times
Available Now on AWS Marketplace
UVdesk on Ubuntu 24.04 with Maintenance Support (kCloud) is an open-source helpdesk ticketing system repackaged by kCloud with operational support included.
Key Features
- Helpdesk environment pre-configured
- Quick deployment on AWS EC2 via AMI
- Compatible with standard support requirements
- Production-ready platform
AWS Marketplace Setup
- Ready-to-use EC2 AMI
- Billing handled through AWS
Help Options
Optional kCloud assistance.
Highlights
- Turn Customer Queries into Quick Resolutions
- Production-Ready Helpdesk Platform on AWS
- Cloud-Ready Customer Support System
Details
Sold by
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
m4.large Recommended | $0.09 |
t3.micro | $0.09 |
t2.micro | $0.001 |
t2.large | $0.09 |
t3.large | $0.09 |
r4.large | $0.09 |
r3.large | $0.09 |
t3.nano | $0.09 |
t2.2xlarge | $0.09 |
t2.medium | $0.09 |
Vendor refund policy
No refund
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Packaged with latest updates as of May/2025
Additional details
Usage instructions
Connect your instance via SSH, the username is ubuntu. More info on SSH: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/AccessingInstancesLinux.html - Run the following commands: #sudo su #sudo apt update Hit on browser - http://public-ip Use Database Details as below: Database name: uvdesk Database user: uvdesk Database Password: Enter_Instance_ID
Support
Vendor support
"Feel free to reach out anytime. Our support team is available 24x7 for assistance mail: meha@kcloudhubs.com "
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
UVdesk is an open-source and cloud based helpdesk software designed to streamline customer support for businesses, particularly in eCommerce. Built on PHP and the Symfony framework, it offers a comprehensive ticketing system to manage customer queries efficiently across multiple channels.
Unlock seamless customer support with UVdesk, a powerful open-source helpdesk solution. This pre-configured and hardened UVdesk on Alma Linux, offered by Elyxia Global Limited, ensures a secure and optimized environment for efficient ticket management. With seamless marketplace integrations (Amazon, eBay, Etsy, Shopify, etc.), it centralizes customer interactions for streamlined support operations. Any additional charges are clearly specified in the pricing information section.
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