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The Amazon Connect Configuration Orchestrator (ACCO) is an administrative enablement tool that streamlines contact center management through configuration rather than code changes. ACCO reduces development time, cuts costs and decreases contact flow complexity per line of business. The ACCO enables real-time operational changes without flow republishing, making it ideal for enterprises managing complex multi-business, multi-site contact center environments.
Overview
With the Amazon Connect Configuration Orchestrator or ACCO, customers accelerate migration while simplifying management of their Amazon Connect contact centers. The ACCO management suite empowers customers to take full control of their customer experience without getting lost in technical complexity – removing the heavy lift from their contact center implementations and administration. Key benefits include:
- Simplify Management: Navigate contact center operations through an intuitive web interface that puts control at your fingertips - with minimal technical expertise required.
- Empower Your Teams: Give the right access to the right people. Contact center supervisors can manage schedules and holidays while developers can configure technical settings - all through one unified platform.
- Stay in Control: Track changes, maintain audit trails, and ensure compliance with built-in monitoring tools that keep operations transparent and accountable.
- Scale with Confidence: Whether managing tens or hundreds of Amazon Connect contact settings, our solution grows with the business while keeping complexity in check by maintaining a centralized and permissions-based control center.
Highlights
- Configuration-based changes without code deployment for non-technical administrators.
- Reduces contact flow complexity.
- Enables real-time changes without republishing.
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