Managed AWS Services and Support for New Zealand Businesses

Running important applications on AWS should not require you to build and retain an internal cloud operations team.

inIT Managed AWS Service (IMAS) provides businesses across Aotearoa New Zealand with ongoing management, monitoring, security oversight and operational support for their AWS environment.

Our New Zealand-based team manages day-to-day cloud operations so your staff can focus on the business and the applications they support.

IMAS is particularly suited to organisations running server-based applications on Amazon EC2, while also covering the wider AWS services, networking, storage, databases and security capabilities those workloads depend on.

• AWS account, infrastructure and server operations
• Infrastructure health, availability and capacity monitoring
• Alert investigation and operational incident support
• AWS Security Hub and Amazon GuardDuty configuration and monitoring
• Security finding review, prioritisation and remediation
• Backup policy management and recovery validation
• AWS usage monitoring and cost optimisation
• Reliability, performance and architecture guidance
• Infrastructure changes delivered through Infrastructure as Code

The exact service scope is agreed with each customer based on their AWS environment, workloads and support requirements.

IMAS establishes and maintains a secure, consistent foundation for your AWS environment.

AWS Security Hub and Amazon GuardDuty are configured and managed as part of the service, with AWS Foundational Security Best Practices used as the default security baseline. Security findings are reviewed, prioritised and either remediated or escalated according to the agreed service scope.

For supported multi-account environments, account management, centralised logging, security controls and governance are implemented using AWS Control Tower and related AWS services. This provides a consistent operational foundation without requiring your team to manage the underlying AWS governance tooling.

Managed infrastructure is delivered and maintained through Infrastructure as Code.

This provides reviewable, version-controlled configuration, improves consistency between environments and reduces the risks associated with undocumented manual changes.

Infrastructure as Code also makes AWS changes easier to review, repeat and audit as your environment evolves.

IMAS is delivered by our New Zealand-based AWS team for a fixed monthly fee based on the agreed environment and service scope.

This gives your business predictable access to experienced AWS specialists without the cost and difficulty of recruiting, training and retaining a dedicated internal cloud operations team.

The fixed-fee model replaces unpredictable, ad hoc AWS administration with an ongoing service and a clear area of operational responsibility.

AWS infrastructure usage, third-party licences and other AWS Marketplace products are charged separately from the IMAS service fee.

IMAS covers the operation and management of the agreed AWS environment and deployed workloads.

The following are not included unless separately agreed:

• Development of new application features
• Major application redesign
• Large-scale infrastructure or application migrations
• Application code debugging or modification

These services can be provided separately through an AWS professional services engagement where required.

AWS infrastructure usage, third-party licences and other AWS Marketplace products are charged separately from the IMAS service fee.

The engagement follows a straightforward four-step process:

1. Discovery: We review your current AWS environment, workload requirements and support needs.
2. Proposal: You receive a clearly scoped service agreement and fixed monthly private offer.
3. Onboarding: We establish access, monitoring, alerting, security controls, backups, operational documentation and escalation procedures.
4. Ongoing management: Day-to-day operations, reporting, security oversight and optimisation begin.

Contact inIT Solutions through AWS Marketplace to discuss your environment and receive a scoped private offer.