This powerful combination of the Targeted Attack Detection for qualified high risks with predictions of the attack’s next move, premium support-case handling, and resolution, and incident response team support give you outsourced cybersecurity monitoring 24/7/365. Your security team is now free to focus on driving innovation and meeting business objectives.

Support

• Simplified and prioritized support handling with 24/7/365 email, phone, and case portal availability
• Fast track to designated Service Manager decreases time to submit a claim and priority on submissions resolves queries quicker
• Fortify security with access to on-demand training, best practice frameworks, admin and operational guides, Knowledge Base, as well as cybersecurity experts and CISOs
• Monthly status meetings, quarterly business reviews, and accelerated defect fixes maximizes ROI*

Detection

• Targeted Attack Detection scans for indicators of compromise (IoC) related to a notable targeted attack, providing qualified high-risk alerts with a prediction of next steps in the attack
• Managed detection and response (MDR) experts create a full picture of the attack across the entire enterprise, including a root cause analysis, attack vector, dwell time, spread, and impact
• Comprehensive visibility across your entire Trend Micro solution eliminates siloed views and enables data consolidation
• Powered by Trend Micro research, leveraging 450 global threat researchers with a deep collective understanding of threat techniques and actors

Response

• Designated Service Manager helps you optimize your security posture with best practices and access to Trend Micro Service One resources
• Respond immediately to high-risk alerts with notification and guidance from Trend Micro threat analysts
• MDR contains threats and automatically generates IoCs to prevent future attacks across your entire estate as well as a step-by-step remediation plan and monthly security reports
• Incident Response Team investigates and helps you recover from attack, whether attacked assets are protected by Trend Micro or a third-party