Submittable Grants Management Software

What do you like best about the product?

Submittable has excellent customer service. I've experienced it as an administrator, working with a dedicated Submittable staff member to set up our organization's program (an application for a fellowship) and throughout administration of the program. I always received quick, thorough responses via their chat or email customer service. Often, I could find the answers to my questions in their online library of "how-to" articles. This allowed me to use Submittable effectively and confidently.
Their customer service extended to applicants/fellows, meaning that I did not need to answer their questions but, rather, they could contact Submittable and receive a quick, accurate response.
I used Submittable daily to create an application and administer the program, throughout the application selection rounds and with the chosen applicants, who became members of the program.

What do you dislike about the product?

Submittable reports export only to .csv or Excel files well. They do not export well to PDF in that you cannot modify what information is/is not exported to the PDF. Since applications in Submittable can include personally identifying information or details beyond what you need in the PDF, not being able to modify what is pulled from the platform into the PDF is an issue. Also, the PDF has the Submittable logo at the top, not your organization's, so it cannot be used externally. The ease of integrating Submittable with Adobe Acrobat can therefore be improved.

What problems is the product solving and how is that benefiting you?

Submittable made contacting applicants and successful applicants (who became fellows) very easy. It eliminates the need for mailing or marketing lists/bulk emails from Outlook. When I needed to collect additional information from applicants and/or successful applicants (fellows), I was able to create the right type of form in Submittable and email it to an individual user or in bulk to a list of users of my choosing. This also demonstrates how easy it is to create and format emails in Submittable's messaging system. Submittable even allows you to create email templates. I used these for monthly updates to applicants and for periodic update emails to bulk groups of users (e.g., end of application and not selected).

What do you like best about the product?

Submittable makes it easy to collect, manage, and review submissions in one place. Its intuitive interface, customizable forms, and collaborative review features simplify complex workflows and save time for both applicants and administrators.

What do you dislike about the product?

While the platform is very functional, some advanced customization options require extra effort or support from the Submittable team. Reporting features could be more flexible, and the pricing can become steep for larger programs or growing teams.

What problems is the product solving and how is that benefiting you?

Submittable helps streamline the entire grant and application process by centralizing submissions, automating reviews, and enabling better team collaboration. It eliminates the need for manual tracking via spreadsheets or email chains, which has saved us time, reduced errors, and improved the experience for both reviewers and applicants.

What do you like best about the product?

The easy sign-up process and intuitive user friendly features.

What do you dislike about the product?

Not applicable at this time. I am still learning the software.

What problems is the product solving and how is that benefiting you?

Submittable is helping to provide a solution for an employee engagement program.

What do you like best about the product?

We love how easy it was to set up this platform and integrate with our HRIS. So easy to use!

What do you dislike about the product?

There's nothing I dislike about the platform or team.

What problems is the product solving and how is that benefiting you?

Allowing employees to make donations that the company can match with ease and agility.

What do you like best about the product?

Submittable keeps track of the submissions to Writer Advice's Contests. Their people have been very helpful when I couldn't get things to work.

What do you dislike about the product?

I've had some trouble setting up new contests without help, since technology isn't my strength, but I've gotten some good help. I miss the newsletter that listed our contests.

What problems is the product solving and how is that benefiting you?

Not sure this applies. FYI, I still use it for submissions to our writing contests, but that wasn't an option.