Specialized Salesforce Services with AWS Integration

This Professional Services offering was created to support organizations in modernizing their engagement processes with citizens, employees, and partners through Salesforce, intelligently integrated with AWS services. It is ideal for entities facing challenges such as fragmented data, manual processes, disconnected service channels, or demands for transparency and operational efficiency.

The service portfolio includes: • Salesforce maturity assessment and adoption roadmap (Assessment) • Implementation of key clouds: Sales, Service, Marketing, Experience, Slack, MuleSoft, Data Cloud, Tableau CRM • Ongoing platform support and enhancements (Managed Services) • Technical and functional enablement (Training) • Expert operational support (Premium Support)

AWS Integration: Our services incorporate native and custom integrations with AWS, including: • Amazon S3 for document and data storage • Amazon Connect for Omnichannel service integrated with Service Cloud • Automated workflows using AWS Lambda • Data ingestion and replication to Amazon Redshift, integrated with Tableau CRM • Secure integrations via Amazon API Gateway and AWS PrivateLink • MuleSoft connectivity to integrate Salesforce with government systems (SEI, e-SIC, SIAFI) • Slack connectors via SNS and Lambda for real-time engagement • Data Cloud architectures integrating public and AWS sources for segmentation and decision-making

Architecture: Each engagement is accompanied by technical reference diagrams illustrating Salesforce + AWS integrations, such as: • Digital service delivery with Service Cloud + Amazon Connect • Secure storage and automation with S3 + Lambda • Predictive dashboards using Marketing Cloud + Redshift/Tableau CRM • Legacy system connectivity via MuleSoft + API Gateway • Smart collaboration with Slack + AWS Lambda • Real-time profiles and insights with Data Cloud + Redshift