Sold by: Global Paradigm LLC
Deployed on AWS
IntelliDesk is an AI-powered helpdesk modernization service that automates ticket triage, L1 resolution, and agentic workflows to reduce ticket volume by 30-60% for enterprise IT teams.
Overview
IntelliDesk: AI-Driven Helpdesk Modernization by Global Paradigm
IntelliDesk transforms traditional IT support into an intelligent, automated, high-performance service desk. Built on AWS Bedrock, it leverages automated triage, agentic workflows, and L1 automation to reduce ticket volume, accelerate resolution times, and deliver a superior end-user experience across the enterprise.
The Challenge
Traditional service desks struggle with:
- High ticket volumes and repetitive L1 requests
- Slow triage and manual routing errors
- Inconsistent resolution quality
- Limited visibility into root causes and SLA performance
- Rising support costs that scale with headcount
IntelliDesk addresses these challenges by introducing AI automation and agentic workflows that streamline operations and improve outcomes.
Core Capabilities
AI-Powered Ticket Triage and Routing
IntelliDesk automatically analyzes ticket subject, description, and historical patterns to classify into ITSM categories (Network, Hardware, Software, Access Control), identify priority and severity, and route to the correct resolution team - eliminating manual triage delays and human error. AI continuously learns from historical ticket data to improve routing accuracy over time.
L1 Automation and Self-Healing Workflows
Common issues such as password resets, access provisioning, and basic troubleshooting are resolved automatically through intelligent bots and predefined workflows. Self-healing capabilities detect and resolve recurring issues proactively, often before end users are impacted. This reduces L1 ticket volume by 30-60%, freeing skilled staff to focus on complex, high-value issues.
Highlights
- AI-Powered Ticket Triage and L1 Automation: IntelliDesk automatically analyzes, classifies, and routes tickets using AI that continuously learns from historical data, while automating repetitive L1 requests like password resets and access provisioning. This reduces L1 ticket volume by 30-60%, eliminates manual triage delays, and frees skilled IT staff to focus on complex, high-value work. A regional bank achieved 50% L1 ticket reduction within 90 days of deployment.
- Built Natively on AWS Bedrock with Enterprise-Grade Security: IntelliDesk leverages AWS Bedrock for AI model deployment and Bedrock Agents for service desk flows, with Lambda for event-driven integrations, QuickSight for real-time dashboarding, and DynamoDB, Athena, and S3 for data storage and analysis.
- Managed Services Commitment with Continuous Optimization: Global Paradigm remains a long-term partner, actively managing and optimizing IntelliDesk to ensure sustained ROI and continuous improvement. With 25+ years in Network Operations Management, the team provides end-to-end accountability.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/36 months | Cost savings % |
|---|---|---|---|
IntelliDesk Enterprise Platform | Custom scoped deployment for larger environments. Contact Global Paradigm for tailored pricing and terms via private offer. | $0.001 | 67% |
Vendor refund policy
All IntelliDesk fees are non-refundable except as specified in an executed private offer or required by law. Contract charges are billed through AWS Marketplace and are non-cancellable once the term begins. For purchases via private offer, the terms of that offer govern refunds and cancellations. To request a refund, contact Global Paradigm at [support email] with your AWS account ID and order details. Approved refunds are processed through AWS Marketplace.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Global Paradigm provides dedicated support for IntelliDesk customers as part of its managed services commitment. For assistance with setup, configuration, troubleshooting, or service inquiries, customers can reach the support team through the following channels:
Phone Support: 866-411-GOGP (4647)
Email Support: contact@globalparadigm.net
Global Paradigm works as a true extension of your team, providing ongoing management and optimization of your IntelliDesk deployment. The team brings 25+ years of Network Operations Management experience to ensure your AI-driven service desk continues to deliver measurable business outcomes.
For account-specific inquiries, billing questions, or to request refunds related to your AWS Marketplace subscription, please contact the support team via phone or email. A representative will assist you with resolving any issues promptly.
To learn more about IntelliDesk capabilities or discuss your specific requirements, visit:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Global Work Pros' Training program offers a flexible way to acquire specialized training products and services in AWS cloud solutions available from expert instructors with customized learning paths tailored to your team's specific needs.
The world's #1 global people platform. Hire, pay, equip, and manage your entire workforce,contractors, EOR, and direct employees, in one unified dashboard across 150+ countries.
Matomo 5, formerly known as Piwik, is the leading open-source web analytics solution designed for organizations that prioritize data privacy and ownership. Pre-packaged by Elyxia Global Limited, this deployment on AlmaLinux 9 offers robust tracking features and GDPR-compliant analytics, empowering businesses to make data-driven decisions in a secure, self-hosted environment.
This product has charges associated with it for seller support. This pre-configured and hardened image on is created by Elyxia Global Limited.
Global IDs offers solutions for Data Cataloging, Data Profiling, Data Classification, and Data Mapping.
AWS-certified cloud engineers contracted fractionally through private pricing, perform agile sprints to accomplish your AWS infrastructure/application modernization requirements. The engagement is for a POD (set # of AWS-Certified Engineers)
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.