Sold by: Mercurius Cybersecurity
Mercurius SOC AI 24/7 is a managed detection and response service that combines an agentic AI SOC platform with Mercurius certified analysts. 24x7x365 monitoring, AI-driven triage and governed, human-approved response across endpoints, cloud, identity, email and network.
Overview
Mercurius SOC AI 24/7 is a fully managed Security Operations Center service that combines a leading agentic AI SOC platform with Mercurius certified analysts and our own detection methodology and runbooks. We deliver continuous monitoring, AI-driven alert triage and investigation, and human-approved response across endpoints, cloud workloads, identity, email, network and SaaS applications. Service includes 24x7x365 monitoring, platform deployment and tuning, certified analyst overlay (OSCP, OSCE, OSWE, CRTO), 4-6 week onboarding, monthly business review with KPI dashboard, quarterly tabletop exercises, dedicated Customer Success Manager, threat intelligence from the Mercurius LATAM Threat Intel Cell, and an 8-hour quarterly Incident Response retainer.
Highlights
- AI-Driven Triage: an agentic AI SOC platform triages and investigates alerts across endpoints, cloud, identity, email and network, so analysts focus on real threats.
- Certified Human Overlay: Every escalation validated by Mercurius offensive-security-certified analysts (OSCP, OSCE, OSWE, CRTO) with deep BFSI, fintech, healthcare, and regulated-industry experience.
- Transparent Workload Pricing: Scales with detection coverage, not seats or events. Predictable monthly or annual billing with zero overages and dedicated CSM included.
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Deployed on AWS
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Support
Vendor support
Support tiers included. P1 Critical (active breach, ransomware, data exfiltration): 24x7x365 chat plus voice escalation, 60-minute MTTR commitment, dedicated war-room channel within 15 minutes. P2 High (suspicious activity, policy violation): 24x7 monitoring, 4-hour response. P3 Medium (informational, hardening): business-hours response, 1 business day. P4 Low (request, question): business-hours response, 2 business days. Customer Success: Every customer receives a dedicated Customer Success Manager (CSM) and named Incident Response Lead. Onboarding starts within 5 business days of contract signature and reaches full coverage in 4-6 weeks. Monthly executive reviews include KPI dashboards, threat-landscape updates, and continuous-improvement roadmap. Contact: Sales and contracting: sales@mscyber.tech . Active incident: soc@mscyber.tech (24x7x365). General: hello@mscyber.tech . Website: