Sold by: Xebia
A multilingual, voice-enabled banking platform for senior citizens that allows secure fund withdrawals and statement requests from home. It removes the need for branch visits or complex apps, using natural language interaction and voice biometrics for security, offering convenience, independence, and peace of mind. Conversational Banking utilizes AI-powered chatbots and virtual assistants to provide fast, accurate, and personalized customer support across all channels. Xebia enhances this by integrating secure, compliant AI solutions with existing systems and knowledge bases, enabling banks to deliver reliable, real-time responses at massive scale. Our solutions are designed to significantly reduce live agent dependency. Banks can expect to automate up to 60% of routine customer inquiries, allowing human agents to focus on complex, high-value tasks and drastically lowering operational costs.
Overview
Enhance banking support with conversational AI. Deliver fast, accurate, and personalized customer service with Xebia’s AI-powered chatbots. Xebia’s AI-powered chatbots integrate with existing systems and knowledge bases to provide real-time, accurate responses while reducing live agent workloads. By automating routine inquiries and ensuring secure, compliant interactions, banks can cut costs, improve customer satisfaction, and free agents to handle complex tasks. From proof-of-concept to fully deployed solutions, Xebia enables banks to modernize customer service and deliver seamless, high-quality experiences across all channels. Improved Customer Experience-Deliver fast, accurate responses that reduce wait times and boost satisfaction. Lower Operational Costs-Reduce dependency on live agents by automating up to 60% of customer inquiries. Scalable, Compliant Support-Meet global regulatory needs with secure, continuously updated AI systems.Using Amazon Lex, Amazon Bedrock, Amazon Polly, Amazon Transcribe, RDS, DynamoDB, Amazon Cognito, Amazon S3, Amazon Elasticache.
Highlights
- Improved Customer Experience Deliver fast, accurate responses that reduce wait times and boost satisfaction.
- Lower Operational Costs Reduce dependency on live agents by automating up to 60% of customer inquiries.
- Scalable, Compliant Support Meet global regulatory needs with secure, continuously updated AI systems.
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Deployed on AWS
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Xebia will fully support customers across the implementation life-cycle and potentially via managed services according to customer requirements. Contact us for a custom offer: awsmarketplace@xebia.com