Sold by: Guidehouse, Inc.Â
Let experts from Guidehouse and CloudHesive fully manage your Amazon Connect contact center environment so that your team can focus on providing an excellent patient experience.
Overview
Improve patient communications without burdening your team. Guidehouse, in partnership with CloudHesive, offers comprehensive advisory and managed services for your Amazon Connect contact center environment. This powerful collaboration combines Guidehouse's industry-leading management consulting expertise with CloudHesive's proven Amazon Connect technical capabilities. Our joint team of certified experts handles all aspects of your contact center operations, from daily monitoring and optimization to security compliance and system updates, ensuring maximum uptime and optimal performance while reducing operational overhead.
Highlights
- Full-service management of your Amazon Connect environment by Guidehouse and CloudHesive experts, with 24/7 monitoring, regular health checks, and proactive optimization to ensure peak performance and reliability
- Comprehensive security and compliance monitoring with regular updates, backup testing, and detailed monthly reporting, leveraging Guidehouse's deep regulatory expertise and CloudHesive's technical prowess
- Dedicated support team combining Guidehouse's strategic oversight with CloudHesive's technical implementation for IVR flow modifications, queue management optimization, and ongoing system enhancements
Details
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Delivery method
Deployed on AWS
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Pricing
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Support
Vendor support
For support or information contact cciccolone@guidehouse.comÂ