Sold by: Dedicatted
For online retailers and eCommerce marketplaces whose keyword search fails when shoppers describe a need, search in another language or ask what they need for a project, so they leave without finding the product. Dedicatted builds a conversational shopping assistant on Amazon Bedrock and Amazon OpenSearch Service: semantic and structured product search as agent tools, personalized suggestions and bundles, multilingual answers and conversion tracking.
Overview
Who this is for
Online retailers, eCommerce marketplaces and direct-to-consumer brands in Canada, the United States, Europe and the Middle East with large catalogs and shoppers searching in more than one language. The buyer is the Head of Ecommerce, CDO or CTO.
The problem
Site search matches words, not intent. Queries such as what do I need to paint a bedroom, or searches in a second language, return poor results, filters do not understand context, and shoppers who cannot find products leave. Generic chatbots answer from the open web and recommend products you do not sell.
What we deliver
Readiness review. We review catalog data quality, attributes, search logs and the top failing queries, and agree the languages, answer style and guardrails.
Assistant build. An agent on Amazon Bedrock with tools for hybrid semantic and structured product search on Amazon OpenSearch Service, availability and price lookups, and bundle suggestions, answering only from your catalog with Amazon Bedrock Guardrails.
Storefront integration. The assistant joins your web or app storefront through an API, with add-to-cart actions and session context.
Measurement. Conversion, add-to-cart and failed query tracking, with optional monthly tuning.
For writing catalog content, see GenAI-Powered Product Catalog Enrichment & Content Generation for E-com.
AWS services integrated
Amazon Bedrock, Amazon Bedrock Guardrails, Amazon OpenSearch Service (hybrid and vector search), AWS Lambda, Amazon API Gateway, Amazon DynamoDB, Amazon S3, Amazon CloudFront and Amazon CloudWatch.
Outcomes
- Shoppers find products by describing what they need, in their own language.
- Answers come only from your catalog, prices and availability.
- Bundles and suggestions come from real product relationships.
- Conversion and failed queries are measured from day one.
Evidence
Dedicatted holds the AWS Retail Consulting Competency and the AWS AI Services Competency. We built a bilingual Arabic and English shopping assistant for a large online retailer in the Middle East on Amazon Bedrock, with hybrid search on Amazon OpenSearch Service.
Where we deliver
Dedicatted is an AWS Premier Tier Services Partner and AWS Managed Service Provider headquartered in Toronto and Montreal, Canada. It is the first Canadian partner to hold both AWS AI Competencies (Generative AI and Agentic AI) and the first and only Canadian AWS Partner to hold the AWS Digital Sovereignty Services Competency. We deliver across Canada, the United States and Europe, in English and French, and support Canadian data residency in the AWS Canada (Central) and Canada West (Calgary) Regions.
AWS infrastructure charges
AWS bills you for Amazon Bedrock usage, OpenSearch, Lambda, API Gateway, DynamoDB, S3, CloudFront and CloudWatch. We work through IAM roles you create.
Highlights
- A shopping assistant that understands needs, not just keywords: an agent on Amazon Bedrock with hybrid semantic and structured product search on Amazon OpenSearch Service, availability and price lookups, and personalized suggestions and bundles from your catalog.
- Multilingual answers grounded only in your catalog with Amazon Bedrock Guardrails, add-to-cart actions in your storefront, and conversion, add-to-cart and failed query tracking from day one.
- From an AWS Premier Tier Services Partner with the AWS Retail and AI Services Competencies, which built a bilingual Arabic and English shopping assistant for a large online retailer.
Details
Sold by
Delivery method
Deployed on AWS
New
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Features and programs
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Contact
- Email: contact@dedicatted.com
- Contact form: https://dedicatted.com/contact
- Service page: https://dedicatted.com/services/generative-ai/retail
Before you buy
- A scoping call confirms the catalog, storefronts, languages and AWS accounts in scope and the shopper journeys that matter, followed by a written scope and a private offer through AWS Marketplace.
During delivery
- A named engagement lead and a shared channel with the engineers doing the work, in English or French.
Response time
- Support requests receive a response within two business days.
After handover
- Code, prompts, search configuration and analytics are yours, and monthly tuning is available as an add-on.