Sold by: Eleveo
Deployed on AWS
Eleveo WFM helps contact centers forecast demand, optimize schedules, and monitor real-time adherence with native Amazon Connect integration.
Overview
Eleveo Workforce Management for Amazon Connect
Eleveo WFM for Amazon Connect helps customer service operations turn demand into better staffing decisions. Forecast demand, create optimized multi-skill schedules, monitor real-time adherence, respond to intraday change, and measure forecast performance - all from one workforce management environment.
Built for the Way Customer Operations Actually Work
Eleveo WFM is designed for the realities of modern contact center operations:
- Lean teams - Get full-cycle WFM without needing a dedicated WFM department. Access advanced workforce management capabilities without large specialist resources.
- Fast-scaling operations - Keep workforce planning aligned with fast-changing demand across channels, teams, and geographies.
- Complex and distributed workforces - Manage more queues, skills, planners, locations, scenarios, and workforce rules from a single environment.
- Teams building on Amazon Connect - Add proven WFM capability to your Amazon Connect deployment without building a WFM system from scratch.
- Highly governed environments - Maintain operational control, repeatability, policy-driven scheduling, and auditable planning processes.
Core Capabilities
Demand Forecasting Generate forecasts, model multiple planning scenarios, and compare options before committing to a live plan. Built-in forecast accuracy measurement helps you continuously evaluate and improve staffing decisions.
Multi-Skill Schedule Optimization Build schedules that account for multiple agent skills, queue assignments, and operational constraints - so the right people are in the right place at the right time.
Real-Time Adherence Monitoring Track agent adherence as the day unfolds and identify deviations early, giving supervisors visibility into schedule compliance across the operation.
Intraday Management Respond to intraday changes in minutes. When demand shifts mid-day, adjust staffing quickly without waiting for the next planning cycle.
Multiple Planning Scenario Modeling Model alternative workforce scenarios side by side. Test different staffing approaches safely without disrupting the production plan.
Native Amazon Connect Integration
Eleveo WFM integrates natively with Amazon Connect, keeping your deployment fully cloud-based with no on-premises integration layer required. This means faster time to value and a simpler architecture for your contact center technology stack.
Expert-Led Onboarding
Eleveo specialists support your team through discovery, configuration, and training all the way through go-live. This implementation-led approach helps teams get productive faster and build confidence in their workforce management processes from day one.
Forecast, Adapt, and Improve
Teams using Eleveo WFM can model multiple planning scenarios, act on workforce changes in minutes, and use built-in forecast accuracy insight to continuously improve staffing decisions. Move quickly from changing demand signals to updated schedules and staffing plans.
Expand When You Are Ready
Start with workforce management and extend into additional Eleveo workforce optimization capabilities as your requirements evolve, including Quality Management, interaction analytics, recording, and governance.
Highlights
- Forecast and Adapt in Minutes - Generate demand forecasts, model multiple planning scenarios side by side, and move quickly from changing demand to updated staffing decisions. Built-in forecast accuracy measurement lets teams compare options before committing to a live plan and continuously improve workforce prediction quality over time.
- Plan for Real-World Operations - Build multi-skill schedules that account for agent skills, queue assignments, and operational constraints. Monitor real-time adherence as the day unfolds, identify deviations early, respond to intraday changes in minutes, and measure forecast accuracy - all from one workforce management environment designed for lean teams and complex, distributed workforces.
- Built for Amazon Connect with Expert-Led Onboarding - Native Amazon Connect integration keeps deployment fully cloud-based, with no on-premises integration layer required. Eleveo specialists support discovery, configuration, and training through go-live. Start with WFM and expand into quality management, interaction analytics, recording, and broader workforce optimization as requirements evolve.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Eleveo Workforce Management for Amazon Connect | Eleveo Workforce Management: Multi-Channel Forecasting, Auto "AI" Scheduling (multi-skill, multi-channel), Schedule Adherence (interactive report), Real-Time Adherence with push notifications, Agent Portal (schedule view, sync with native iOS/Android calendars), Automatic & Manual data import. | $240.00 |
Dimensions summary
This listing uses a single pricing dimension billed per user under a contract. You pay based on the number of users you enroll, and your rate holds for the length of your contract term. Each user license includes the same workforce management capabilities: multi-channel forecasting, AI-driven multi-skill scheduling, schedule adherence reporting, real-time adherence with push notifications, an agent portal with calendar sync, and data import. Pricing scales directly with user count, so adding users increases your total while the per-user structure stays consistent.
Top-of-mind questions for buyers
A user is one agent or supervisor you enroll in the workforce management system. Each person who needs scheduling, adherence tracking, or portal access counts as one licensed user. Your total is the number of enrolled users multiplied by the per-user rate.
Cost scales directly with user count. Each new user you enroll adds one more per-user charge at your contracted rate. Removing users lowers your count. There are no separate tiers, so the per-user rate stays the same whether you add one user or many.
The pricing table lists a single per-user dimension and does not separate agent and supervisor rates. All enrolled users bill at the same per-user rate, even though supervisors use real-time adherence and alerting while agents use the schedule view and calendar sync. Contact the vendor to confirm role-specific terms.
www.eleveo.com+1
Helpful?
Vendor refund policy
N/A
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Eleveo provides global technical support through two regional support centers.
Global Support Center (Prague, Czech Republic)
Phone: +420 222 554 112
Email: helpdesk@eleveo.com
US Support Center (Franklin, Tennessee)
Phone: +1 (615) 224-3414
Email: ushelpdesk@eleveo.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Cloud-native workforce optimization for Amazon Connect with recording, compliance, quality management, and workforce management capabilities.
AI-powered workforce management for contact centers. Eleveo WFM simplifies forecasting, scheduling, and real-time adherence across channels and for multi-skill agents.
Intuitive, functionally advanced, AI-fueled Workforce Optimization tools designed to address the range of challenges today's contact centers face. Eleveo WFO is an easy to deploy/use/manage/scale solution that includes Call Recording/Media Management, Workforce Management, Quality Management, Analytics and Compliance.
Traditional contact center workforce management platforms are expensive. They are expensive to purchase, they're expensive to operate and they're expensive to support. Amazon Connect Workforce Management (forecasting, capacity planning and scheduling) changes all of that - let us show you how.
Customer reviews
No customer reviews yet
Be the first to review this product . We've partnered with PeerSpot to gather customer feedback. You can share your experience by writing or recording a review, or scheduling a call with a PeerSpot analyst.