Sold by: ICS MARKETPLACE
ICS SUSE Multi-Linux Managed Service provides a SUSE-backed Linux support solution, combining SUSE Multi-Linux Support and SUSE Manager to simplify and optimize Linux operations. Organizations gain direct access to SUSE Manager for full control over their Linux environment while having ICS as their trusted first-level support provider.
Sold by: ICS MARKETPLACE
Overview
Managing a diverse multi-Linux environment across on-premises, cloud, and hybrid infrastructures can be complex. ICS SUSE Multi-Linux Managed Service, backed by SUSE-certified expertise, provides on-demand Linux assistance, patching guidance, security recommendations, and compliance support—ensuring system stability and operational efficiency.
With direct access to SUSE Manager, customers maintain full control over their Linux infrastructure, with the flexibility to self-manage or request ICS support as needed. As a SUSE Official Partner, ICS works closely with SUSE, ensuring escalated support cases are handled efficiently, minimizing downtime and operational risks.
What You Get
1. On-Demand Linux Support
ICS assists with Linux-related requests based on ticket submissions, providing troubleshooting, patching guidance, and configuration support. Customers remain in control while leveraging ICS’s expertise whenever needed.
2. SUSE Manager Access & Automation
Customers have full access to SUSE Manager for centralized patching, compliance, and system automation. Supports SLES, RHEL, CentOS, Ubuntu, Debian, and other distributions.
3. First-Level Support & SUSE Escalation
ICS serves as your dedicated first-level support, addressing requests efficiently. If further assistance is required, ICS directly escalates cases to SUSE’s enterprise support team, ensuring a seamless resolution process.
4. Security & Compliance Assistance
ICS provides guidance on patching and compliance to help customers maintain security standards (e.g., PCI-DSS, CIS, ISO 27001). Customers can request ICS support for security audits and vulnerability assessments as needed.
5. Best Practices & Optimization
ICS offers ongoing best practice recommendations for performance tuning, Linux estate optimization, and automation strategies. Highlights
Highlights
- SUSE-Powered, ICS-Assisted – ICS is backed by SUSE’s expertise, providing on-demand Linux support without taking over daily operations.
- Enterprise-Grade First-Level Support – Customers have self-management capabilities via SUSE Manager, with ICS as their trusted escalation point.
- Flexibility & Control – Customers can fully manage their Linux environments while relying on ICS for expert assistance when needed.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Contact us : sales@icscompute.com (https://www.icscompute.com/ )
Software associated with this service
Solution oriented SUSE offerings with one single contract have benefits that go beyond saving on initial upfront costs. Enjoy the stability and predictability of a multi-product and multi-year agreement utilizing AWS.