Capgemini’s Contact Centre as a Service can help Customers in their contact center modernization, evolving them into experience hubs that provide individualized interactions at a lower cost. By adding technology to assist agents, companies can improve customer satisfaction ratings, reduce the cost per call, decrease complexity, and improve the scalability of their platforms without sacrificing customer experience. As an APN Consulting Partner and part of the Amazon Connect Delivery program, Capgemini helps companies build cloud contact centers with Amazon Connect to help improve your customer experience and outcomes at a lower cost.