Sold by: Incedo Inc
AI-driven operations solution for telecom and digital service providers to improve observability, prevent incidents, and enhance service reliability. Built on AWS, Incedo Intelligent-Ops enables real-time anomaly detection, proactive issue resolution, and modernized OSS/BSS operations.
Overview
Modernize Operations with AI-Led Observability
Incedo Intelligent-Ops helps telecom and digital service providers transition from traditional monitoring to a modern, AI-enabled operations model. Instead of reacting after incidents occur, the platform continuously analyzes operational signals across OSS/BSS environments to detect anomalies early, identify risks in real time, and guide teams toward the right corrective actions.
Built for complex service ecosystems, Intelligent-Ops improves visibility, reduces operational noise, and helps organizations prevent outages before they impact customers.
Why Traditional Operations Models Fall Behind
Legacy operations environments often depend on threshold-based alerts, siloed monitoring tools, and manual correlation across systems. As service architectures become more distributed and customer expectations continue to rise, these approaches struggle to identify issues early enough to prevent disruption.
The result is slower resolution, repeated incidents, rising operational effort, and lower confidence in service performance.
How the Platform Creates Value
Intelligent-Ops applies AI-led observability across OSS/BSS systems to detect deviations from normal behavior, identify likely problem areas, and recommend remediation actions before service disruption occurs. The platform gives operations teams a real-time view of health, risk, and service impact so they can act earlier and with greater precision.
Built Using AWS Services
The solution is built on AWS and can leverage Amazon Kinesis for real-time data ingestion, Amazon SageMaker for anomaly detection and predictive models, Amazon Bedrock for AI-assisted reasoning and recommendations, Amazon S3 for secure data storage, AWS Glue for data preparation, AWS Lambda for workflow automation, Amazon CloudWatch for monitoring, Amazon Redshift for analytics, and Amazon QuickSight for operational dashboards.
Business Benefits
Organizations gain real-time anomaly detection, proactive incident prevention, faster root cause identification, stronger system reliability, improved user experience, reduced alert fatigue, and a more intelligent operating model for managed services.
Business Impact
With AI-led observability in place, teams can reduce outages, improve service levels, accelerate response times, optimize operations costs, and deliver a more resilient digital experience across telecom and OSS/BSS environments.
Highlights
- AI-led observability across OSS/BSS environments with real-time anomaly detection and proactive incident prevention.
- Helps operations teams move beyond traditional monitoring with predictive insights and faster issue resolution.
- Improves reliability, reduces alert fatigue, and modernizes telecom operations for a better customer experience.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
For product support, implementation assistance, and technical inquiries, customers can contact the Incedo support team:
Website: https://www.incedoinc.com
Email: Partnerships_Alliances@incedoinc.com
Incedo provides support across platform implementation, OSS/BSS integration, telemetry onboarding, AI model tuning, dashboard setup, workflow automation, and ongoing optimization.
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