IBM Consulting Agentic Application - Self-Service-AI

IBM Consulting and AWS are redefining conversational AI with Self-Service-AI, an enterprise-ready agentic AI platform that replaces rigid chatbots with intelligent, autonomous agents. This solution powers hyper-personalized, high-containment interactions across customer service, HR, procurement, IT support, and knowledge search handling complex queries, taking autonomous actions, and integrating seamlessly with enterprise systems. Built for scale, Self-Service-AI combines hybrid multi-agent retrieval (structured, unstructured, online, cached), recursive reasoning, and fact-checking to deliver reliable, context-aware responses in any language. The platform supports text, image, video, and online search, while configurable workflows and low-code, prompt-based setup empower business teams to adapt rapidly to new use cases without deep technical skills.

With built-in AI governance, privacy filters, and enterprise-grade guardrails, Self-Service-AI ensures compliance and traceability. Organizations deploy it to improve containment rates, speed time-to-market for new digital services and cut operational costs—unlocking new revenue opportunities and enhanced user satisfaction.

What you get: Clients engaging with Self-Service-AI receive a consulting-led experience to: Assess current self-service operations and identify high-value automation opportunities. Configure multi-agent conversational workflows, integrating enterprise data sources and APIs. Implement advanced retrieval strategies (semantic, SQL, cached, online) with tailored orchestration. Deploy and test across channels, personas, and languages, optimizing for performance and accuracy. Establish governance, guardrails, and KPIs for ongoing tuning and scaling.