Sold by: Deloitte Consulting LLPÂ
Elevate your customer service with Agentic AI powered by a Multi-Agent Orchestration Framework that thoughtfully coordinates the combined human + AI workforce. Bring enhanced AI capabilities, such as human-in-the-loop, to redefine how your contact center operates.
Overview
Agentic AI is redefining customer service. The enhanced intelligence and autonomy means that AI agents act as independent workers alongside human employees. As such, companies need a way to organize and operate this new Human + AI Workforce.
Multi Agent Orchestration (MAO) is the thoughtful coordination of human + AI workforce that efficiently works together towards the goal of top tier customer service.
Well-designed AI agents are intelligent, proactive team members that orchestrate the service experience by:
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Interfacing with customers
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Working with other AI agents
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Reporting to human agents for direction and guidance as needed
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Supporting human agents in tasks
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Performing specialized tasks
Like humans, AI agents benefit from specialization. An AI agent trained in working directly with a customer won’t be as good at performing backend tasks as a dedicated AI agent. By coordinating these various AI agents with each other and human employees, service is delivered in the most efficient and highest quality way possible.
This offering utilizes Amazon Connect, Amazon Bedrock, Amazon Lex, Amazon EKS, Amazon Lambda, and many other supporting services.
Highlights
- Operate the new human + AI workforce for effective collaboration between customers, AI agents, employees, and contact center representatives
- Human-in-the-Loop: Self-Service chatbots and IVAs have traditionally existed separately from human agents with a one-time transfer to a human. Orchestrate a set of AI agents to work with both the customer and a human agent without ever transferring the call
Details
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Delivery method
Deployed on AWS
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Pricing
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