Pega Collections Implementation

What We Do ai4process designs and delivers Pega Collections platforms end-to-end, from greenfield builds through to Consumer Duty-aligned transformations of existing collections and recoveries operations. Engagements cover case design for collections and recoveries workflows, integration with billing, payment, and forbearance systems, and configuration of the compliance and vulnerability-handling controls that both energy and financial services regulators expect.

Key Benefits – Proven delivery: a greenfield Pega Collections platform for a major UK energy supplier, delivered on time, on budget, with zero post-go-live defects. – Full end-to-end ownership: sole delivery responsibility for a complete Pega Collections platform for a UK Tier-1 retail bank. – Design patterns built around FCA Consumer Duty expectations for fair treatment, forbearance, and vulnerable customer handling. – Collections domain expertise layered on top of core Pega platform delivery skills, reducing the risk of a generalist team learning collections-specific patterns on your engagement.

Engagement Approach Engagements typically start with a use-case and compliance review — particularly for regulated collections and recoveries operations — followed by solution design covering case types, integrations, and vulnerability/forbearance handling, then iterative build and testing toward a phased or big-bang go-live.

Why Choose Us ai4process has delivered Pega Collections platforms across both energy and financial services — sectors where collections activity carries the highest regulatory and reputational scrutiny. Our team combines Pega platform depth with collections domain experience, rather than a generic case-management build applied to a collections use case after the fact.