Pega Collections Implementation

As the Pega Lighthouse Partner for Collections, ai4process designs and delivers the Pega Collections Platform end-to-end, from greenfield builds through to Consumer Duty-aligned transformations of existing collections and recoveries operations. Engagements cover case design for collections and recoveries workflows, dynamic AI-driven treatment strategy, integration with billing, payment, and forbearance systems, and configuration of the compliance and vulnerability-handling controls that both energy and financial services regulators expect.

**Key Benefits: **

• Proven delivery: a greenfield Pega Collections platform for a major UK energy supplier, delivered on time, on budget, with zero post-go-live defects.
• Full end-to-end ownership: sole delivery responsibility for a complete Pega Collections platform for a UK Tier-1 retail bank.
• Design patterns built around FCA Consumer Duty expectations for fair treatment, forbearance, and vulnerable customer handling.
• Collections domain expertise layered on top of core Pega platform delivery skills, reducing the risk of a generalist team learning collections-specific patterns on your engagement.

Engagement Approach: Engagements typically start with a use-case and compliance review — particularly for regulated collections and recoveries operations — followed by solution design covering case types, integrations, and vulnerability/forbearance handling, then iterative build and testing toward a phased or big-bang go-live.

Why Choose Us: ai4process has delivered Pega Collections platforms across both energy and financial services — sectors where collections activity carries the highest regulatory and reputational scrutiny. Our team combines Pega platform depth with collections domain experience, rather than a generic case-management build applied to a collections use case after the fact.