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    Amazon Connect Landing Zones

     Info
    Sold by: Sentinel Technologies 
    Sentinel Technologies provides a consultative approach to deploying Amazon Connect where we identify opportunities for transforming the contact center capabilities leveraging the rich Amazon Connect platform. Sentinel Landing Zones for Amazon Connect are an opportunity for customers to quickly get up and running with Amazon Connect using a pre-determined set of features and functionality.
    Request private offer
    Listing Thumbnail

    Amazon Connect Landing Zones

     Info
    Sold by: Sentinel Technologies 
    Request private offer

    Overview

    Transforming the contact center environment can seem like a daunting task, especially when considering the legacy complexities of traditional contact center environments. The Sentinel Landing Zones for Amazon Connect offering includes three different tiers, each adding additional functionality depending on the needs of the customer. Each tier includes a Sentinel Contact Center Modernization Workshop where we explore current and future state goals for the contact center, along with an overview of what Amazon Connect can bring to the organization. Sentinel will help customers embrace the power of the Amazon Connect platform in a cost-effective, iterative, and timely manner. The landing zones can be used for numerous organizational needs such as POC/POV, disaster recovery, offloading, etc.

    Highlights

    • Sentinel is an AWS Advanced Consulting Partner with over 15yrs of contact center consulting & deployment expertise. We take a DevOps approach to Amazon Connect providing as much automation as possible to deployments.
    • Landing Zone offerings include Sentinel’s Contact Center Modernization Workshop and an Overview of Amazon Connect. Our tiered offering is great for customer POC/POV deployments and allows for customization/tailoring to specific needs.
    • Offerings (depending on tier) include ACD/IVR + DIDs, skills-based routing, natural language chatbot, web/mobile chat, call recording, and database lookup. Optional add-ons for caller authentication (Voice ID), speech/sentiment analytics (Contact Lens), CRM integration (Salesforce), and more.

    Details

    Sold by
    Sentinel Technologies 
    Categories
    Contact Center 
    Assessments 
    Implementation 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    https://www.sentinel.com 

    1.800.769.4343 (main)

    1.844.297.4853 (Incident Response Emergency)

    infoSENter@sentinel.com