Overview

At Byte, we offer technologies and processes that enable organisations to modernise the way their people work and collaborate, both internally and with customers. We understand customer experience solutions and can help you design, implement, and maintain a contact centre that truly future-proofs your organisation.

A modern contact centre is the 'front door' to a business, a communication hub managing all inbound and outbound customer interactions such as voice, social media, web, text, email, and live chat. With Byte, you can implement a cloud-based solution now to outperform your competitors.

Our service capabilities are in helping you identify business problems, design, and improve processes and systems to solve them. We then implement, support, and improve those solutions. More specifically, our capabilities include:

• Consulting: We use holistic strategies designed to create customer experiences that feel natural and valuable. Our workshops help you identify a vision, design a plan, and define the metrics of your success.
• Project Delivery: Get your projects done with predictable outcomes by leveraging decades of customer experience and industry best practice methodologies, including Agile and Scrum.
• Application Development: Customise your solution so it is tailored to differentiate you from your competitors.
• Managed Services: Byte offers service management, customer support, 24x7 monitoring, and adoption roadmaps based on your specific business objectives. Our expertise will support you with the right tools.
• Training: We create tailored programs to transfer the skills and culture required for true technology adoption, and to deliver customer and business outcomes.

Byte’s customer experience solutions include best-in-class Amazon Connect capabilities. We can help you get the most out of the highly resilient and scalable AWS CCaaS offering by:

• Setting up efficient and easily maintainable contact flows, suitable for both voice and chat contacts.
• Create a higher value utilisation of your human agents by designing and building chat bots suitable for handling common questions and performing routine tasks such as making appointments.
• Designing AWS analytics and reporting tools that enable you to personalise your customer experiences, identify opportunities, and adapt constantly.
• Integrating AWS Connect with external applications, including CRM systems, legacy telephone systems, Microsoft Office 365, and databases of all kinds.

At Byte, we have an expert team supported by solid processes and strong technologies. Work with us to drive your organisation forward.