Sold by: TPÂ
Introducing Autonomous Email Agents that can integrate with Amazon Connect's Email as a Channel to provide self-service in a conversational manner, beyond FAQs and predefined templates, with Agentic AI powered by Bedrock.
Overview
Email-as-a-channel is asynchronous, long context back and forth between humans, after an initial automated message. TP introduces Email Agents that connect with Amazon Connect, either your platform, to reduce the need for troubleshooting and support steps to reach a human agent.
Autonomous Agents powered by Bedrock keep long running emails in context, providing personalised responses while providing necessary tools to allow self-service within emails. Utilising Agentic AI and orchestration, specific tasks and queries get routed to the best agent while keeping prior conversation in memory.
Highlights
- Consultation, 6 weeks program: We begin with an Environment Assessment and Due Diligence to confirm service readiness, required channels, PII/PCI compliance, and languages. The Infrastructure Design and Mapping phase introduces new flows and designs, followed immediately by secure Deployment of the Amazon Connect instance. Finally, the solution undergoes continuous Evaluation and Fine Tuning through iterative testing to precisely meet your business needs
- Email Agents for Amazon Connect: We provide seamless email integration with Amazon Connect, using custom Bedrock Email Agents integrated with Knowledge Bases and APIs to reduce human agent reliance while ensuring PCI/PII compliance. This uses a serverless architecture for cost-effective scalability, supports multi-language and personalized queries via Customer Profiles, and employs smart orchestration for complex human transfers.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Please email us for any support related queries at globalcloudAWSPartnerteam@teleperformance.comÂ