CX-AI Readiness Assessment for Amazon Connect and Contact Center AI

The CX-AI Readiness Assessment turns contact-center AI ambition into a defensible, costed plan, grounded in your own data and delivered inside your own AWS boundary. It starts from how customers actually move through your estate rather than from a feature list, and it works for legacy contact center platforms as well as Amazon Connect environments that are underperforming. The method is the same; the findings are specific to your environment.

Three to four weeks, fixed scope:

• Discover (week 1): reading only configurations, we inventory the environment (platform, flows, integrations) and baseline your contact volumes and resolution performance.
• Assess (week 2): candidate AI use cases are screened against governance guardrails and your compliance exposure.
• Model (week 3): we quantify the opportunity and build the business case from your own data, not industry averages.
• Recommend (week 4): a sequenced roadmap, walked through with your leadership in an executive readout you can act on the same week.

What you receive: a current-state inventory of platform, flows, integrations and data boundary; AI-governance readiness indicators across guardrails, escalation and monitoring; FedRAMP, HIPAA and PCI exposure indicators surfaced inside your boundary for your team to validate; a prioritized modernization roadmap and costed business case built from your own baseline; and an executive readout with the team that wrote it.

No cost, and the terms stated up front. The assessment is delivered at no charge, with no obligation to buy. The report is confidential work product: you keep it, and you owe nothing for it. Your estate data stays confidential and inside your boundary. We need access to your platform documentation, flows and integration inventory, plus a few hours with the people who run the operation day to day, and we work under your security policies.

The roadmap scopes the next step directly, a CX Migration Factory first-line migration onto Amazon Connect or a CX-AI Agentic Build first intent in production, with no re-discovery. CXBuilder is an Amazon Connect Service Delivery designated and AWS Advanced Tier partner. The plan is executable because the CX specialists who write it design, build and operate mission-critical CX on AWS.