UltraCompute Managed HPC Services for AWS

Operate HPC at Scale on AWS — Without the Operational Overhead

High-performance computing on AWS demands more than initial deployment. Schedulers must be tuned, compute pools must scale with demand, performance must be validated continuously, and platforms must remain secure, current, and cost-efficient as workloads evolve. For most organisations, this operational complexity diverts skilled engineering capacity away from the work that matters. The Server Labs UltraCompute Managed HPC Services for AWS resolve this directly. This service delivers the ongoing operational stewardship of the UltraCompute HPC platform — ensuring it functions as a dependable, production-grade HPC capability while your teams retain full ownership of workloads, data, and execution.

What This Service Provides

UltraCompute Managed HPC Services cover the continuous operation of the UltraCompute platform, not the workloads running on it. The Server Labs takes full responsibility for platform health, performance, and operational integrity — acting as the engineering team behind your HPC infrastructure.

Core service areas include: Platform Operations: Continuous monitoring, alerting, and incident response across schedulers, compute pools, storage integrations, and supporting services. Issues are identified and addressed proactively, minimising disruption to running workloads. Performance Optimisation: Ongoing tuning of scheduler behaviour, queue efficiency, and resource utilisation to ensure the platform performs to its potential as demand patterns change. Capacity and Scaling Management: Active management of compute resource allocation to match workload demand, preventing both under-provisioning and unnecessary cost from idle capacity. Patch and Upgrade Coordination: Platform updates and upgrades are coordinated and delivered through the UltraCompute control plane, ensuring currency without disrupting production workloads. Operational Assurance: Regular validation of platform availability, resilience posture, and security configuration, aligned to agreed service objectives and governance requirements. Cost and Utilisation Optimisation: Continuous review of consumption patterns and spend, with recommendations and actions to improve efficiency over time.

Key Deliverables

• Ongoing operation of the UltraCompute HPC platform on AWS
• Platform monitoring, alerting, and incident management
• Performance and utilisation optimisation activities
• Coordinated platform upgrades and improvements via the UltraCompute control plane
• Operational reporting and regular service reviews
• Defined escalation paths and support processes

Data Residency and Security

All operational activities are performed without exposure to customer data or workloads. Workloads and data remain fully contained within the customer's AWS account at all times. The Server Labs operates using platform-level telemetry and does not require direct access to workload data, preserving data residency, governance, and security posture.

AWS Alignment

This service aligns with the AWS Well-Architected Framework across the Reliability, Performance Efficiency, Cost Optimisation, and Security pillars. Platform operations leverage native AWS capabilities including Amazon EC2 (compute and GPU instances), AWS Auto Scaling, Amazon S3 for storage integration, AWS CloudWatch for monitoring and alerting, AWS Systems Manager for operational management, and AWS Cost Explorer for utilisation analysis. Specific services and configurations are tailored to the customer's UltraCompute deployment and workload profile.

Who This Service Is For

UltraCompute Managed HPC Services are designed for organisations that want to consume HPC as a managed capability rather than operate the platform themselves. It is particularly valuable where HPC platforms support mission-critical or regulated workloads, where internal teams need to focus on research, engineering, or product delivery rather than platform operations, where workload demand is variable and requires active tuning, and where operational risk must be minimised as platform scale increases.

Delivery Approach

The service operates alongside the UltraCompute SaaS platform and its external control plane. The Server Labs manages the platform continuously, combining telemetry from the customer's AWS environment with platform-level signals from UltraCompute. Service operation follows a defined cadence of health checks, performance reviews, optimisation activities, and upgrade coordination. Operational findings and actions are shared transparently through regular reporting and service reviews, ensuring customers retain full visibility and control.