Sold by: Credera
Credera provides assessment, implementation and support services for Formulytics, an AI-powered formulation and regulatory compliance solution built on Pega Platform. We deploy Formulytics on Pega Cloud (available in AWS Marketplace) or on client-managed Pega running on AWS (Amazon RDS for PostgreSQL, Amazon S3), then configure, integrate and support it for your R&D and regulatory teams.
Overview
Credera offers professional services to help organizations assess, deploy, integrate and operate Formulytics, a formulation and compliance intelligence solution built by Credera on Pega Platform. Our services relate directly to Pega Cloud and Pega Workflow Automation, both available in AWS Marketplace, and to the AWS services that host client-managed Pega deployments: Amazon Elastic Kubernetes Service (Amazon EKS), Amazon RDS for PostgreSQL and Amazon S3.
What our services include: • Assessment – discovery workshops, current-state review of formulation and regulatory processes, solution fit, AWS and Pega architecture assessment, and an implementation roadmap. • AWS environment and Pega setup – provisioning or configuring Pega Cloud, or deploying client-managed Pega on Amazon EKS with Amazon RDS for PostgreSQL and Amazon S3, including database/schema setup, security and access configuration. • Formulytics implementation – application configuration, ingredient and substance data migration, regulatory data provider integration, rule set-up, testing, user acceptance support and go-live. • Training and knowledge transfer – role-based training for perfumers/formulators, regulatory affairs users and administrators. • Post-go-live support – troubleshooting, configuration assistance, defect investigation and SLA-based support.
Capabilities we implement and configure in Formulytics: • Ingredient lifecycle management – ingredients, substance compositions, chemical identifiers, physical, chemical and hazard properties, cost and procurement data, managed through single and bulk case workflows. • Project management – briefs with olfactive objective, market, product type and target cost, with SLA-driven milestone tasks and optional briefing-tool integration. • Manual and AI-powered recipe builder – a canvas to build, explode, compare, round, normalize and auto-save formulas, plus LLM-assisted generation of recipe options and text or voice updates through a chatbot. • Compliance engine and rules management – assessment and re-assessment of every formulation against rules for each market, product type and claim, with rule templates, traceable pass/fail/warning/missing-information results, a rules radar and trend analysis. • Regulatory intelligence and regulatory action – continuous monitoring of regulatory and social signals, rule discovery from regulatory data providers through Pega orchestration, and traceable, approved responses (monitor, defend, substitute, reformulate or exit) completed before effective deadlines.
Engagements are scoped and priced per customer and delivered through AWS Marketplace private offers.
Highlights
- Implementation services that take Formulytics from discovery to production on Pega Cloud or client-managed Pega on AWS (Amazon EKS, Amazon RDS for PostgreSQL, Amazon S3), including environment setup, configuration, data migration, integration, testing and go-live.
- Configuration of AI-assisted recipe generation and automated compliance assessment so formulation and regulatory teams can create formulas faster and assess them against market, product, ingredient, substance and group-level rules. Customers have reported formulation time reductions of up to 80% and compliance assessment effort reductions of up to 70%.
- Ongoing support and enablement from Pega, AWS, regulatory and formulation specialists: role-based training, knowledge transfer, regulatory rule-harvesting set-up, and SLA-based post-go-live support so teams can respond to regulatory change quickly and with full traceability.
Details
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Credera provides end-to-end support for Formulytics covering pre-purchase enquiries, onboarding, configuration, deployment, product usage, troubleshooting, incident resolution, and service-related questions.
Pre-purchase support: Prospective customers can contact our team for product demonstrations, solution fit assessment, architecture discussions, pricing clarification, deployment options, security considerations, and implementation planning.
Post-purchase support: Customers receive assistance with application onboarding, configuration, user access, integration, deployment, functional issues, troubleshooting, performance-related application issues, upgrades, and general product usage. Where infrastructure responsibilities are shared with the customer or cloud provider, our team will coordinate diagnosis and clearly identify the appropriate ownership for resolution.
Support requests are prioritised based on business impact and severity. Critical production issues receive the highest priority, followed by high-impact functional issues, standard service requests, and general enquiries. Customers will receive acknowledgement, status updates, investigation support, and resolution or recommended corrective actions in accordance with the agreed support model and service levels.
Customers can also contact us for billing, subscription, cancellation, and refund-related questions where applicable under the commercial agreement.
Support Email Contact: Email: pega.inquiries@credera.com
Support hours, response targets, escalation paths, and any extended support arrangements will be defined as part of the customer’s applicable support agreement or statement of work.
Software associated with this service
By Assent Inc.
Assent empowers manufacturers to meet evolving product compliance standards and sustainability requirements, driving growth through smarter, sustainable supply chain management.