AI Claim Assistant

AI Claim Assistant addresses a critical access-to-justice challenge—where complex legal processes, high solicitor costs, and fragmented case management prevent individuals from resolving money disputes effectively. The platform combines AI/ML and robotic process automation to assist users in choosing the right strategy, processing and analysing provided data, and preparing claims with the necessary supporting legal documentation in accordance with regulations. A Spring Boot web application orchestrates core business processes while Amazon S3 securely stores case details, uploaded documents, and evidence for AI-driven processing using Claude Sonnet and Haiku models accessed via AWS Bedrock for data mining, content classification, information summarization, and legal document generation.

The platform provides full-circle functionality for all parties involved in the claims process—claimants, defendants, and solicitors. A beautifully designed interface guides users at every step, with an AI chatbot delivering real-time assistance and recommendations from claims preparation through automated submission. Features include document generation by dispute type using actual legal templates, case progress monitoring with timely notifications of deadlines and important events, and a fair-pricing policy that enables access to justice without the high costs of hiring solicitors.

Deployed on AWS using ECS with Fargate for containerized workloads, RDS PostgreSQL for data persistence, Cognito for authentication, SQS for message queuing, SES for email notifications, CloudFront for content delivery, and Route 53 for DNS management, the platform delivers high availability, efficient deployment cycles, and enterprise-grade security standards. Automated processes such as document generation and claims filing reduce manual work while providing a consistent user experience.