Sold by: Ynpact
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Bridge the gap between IT governance and contact center agility. easyConnect decouples operational infrastructure management from daily business configuration for Amazon Connect.
IT teams secure the contact center lifecycle with automated JSON snapshots, cross-account and cross-region selective migrations, automated sanity checks, and instant rollback. Simultaneously, business teams gain total day-to-day autonomy through an intuitive portal: managing multi-language IVR prompts with integrated Amazon Polly previews, adjusting operational variables and emergency overrides on the fly, and building real-time multi-source wallboards.
Built on a 100% serverless, zero-maintenance AWS architecture, easyConnect eliminates IT deployment backlogs and eliminates production drift without granting sensitive AWS console access to business operators.
Overview
Overview: The Bridge Between IT Governance and Business Freedom Operating enterprise contact centers on Amazon Connect often leads to an operational bottleneck: IT teams must protect infrastructure stability and compliance, while business operations teams demand instant agility to adjust queues, prompts, and emergency announcements.
Directly editing contact flows in production introduces severe operational risk, while routing every minor change through IT change tickets creates friction and slows customer service responsiveness.
easyConnect solves this operational conflict. Built on an enterprise-grade AWS serverless foundation, easyConnect decouples core infrastructure engineering from daily operational configuration. IT teams maintain full governance over the contact center lifecycle, while business operators manage routine changes safely through a dedicated, console-free portal.
Key Capabilities
- IT Operations, Migration & Disaster Recovery Cross-Account & Cross-Region Promotion: Seamlessly clone and promote configurations from Development to Staging and Production across distinct AWS accounts using assumed IAM roles.
Selective Differential Copy (Plan & Apply): Calculate exact differences across instances. Preview additions, modifications, and deletions via pre-signed S3 reports before triggering updates.
Pre-Flight Sanity Checks: Automatically scan contact flows to detect hardcoded phone numbers, invalid blocks, or non-compliant routing logic prior to deployment.
Automated Backup & Rapid Rollback: Schedule regular JSON configuration snapshots to private Amazon S3 buckets with EventBridge and SNS alerting. Instantly restore any instance to its previous stable state in seconds.
Concurrency Protection: Prevent simultaneous conflicting updates using atomic distributed locking backed by Amazon DynamoDB.
- Business Delegation Without Technical Privileges Centralized IVR Prompt Studio: Manage multi-language voice announcements hierarchically. Preview text-to-speech rendering instantly with integrated Amazon Polly, export/import via CSV, and auto-compile prompts into native contact flow modules.
Dynamic Instance Variables: Decouple business parameters from technical flows. Author emergency routing flags, transfer phone numbers, and operational thresholds through typed variables injected automatically as contact attributes.
Console-Free Management: Non-technical operators implement critical day-to-day updates without requiring AWS Management Console access or IAM privileges.
- Visual Wallboards & Real-Time Supervision Visual Drag-and-Drop Studio: Design wallboards with custom canvas ratios (16:9, portrait, landscape) and rich widgets (KPI cards, gauges, bar/donut charts, tables).
Multi-Source Hybrid Data: Combine native Amazon Connect real-time and historical metrics with external REST JSON endpoints secured against SSRF vulnerabilities.
Calculated Formulas: Generate live derived KPIs (sums, differences, SLA ratios) directly within dashboard components.
Enterprise-Grade Security & Architecture 100% AWS Serverless Architecture: Built on AWS Lambda, Amazon ECS Fargate, DynamoDB (PITR enabled), CloudFront, and S3 for zero-maintenance scalability. Available in multi-tenant SaaS or dedicated Self-Hosted deployment.
Granular RBAC: Define exact permissions (Read, Write, None) per functional screen and restrict access to authorized Amazon Connect instances.
Auditability & Observability: End-to-end distributed tracing via AWS X-Ray, CloudWatch RUM for front-end telemetry, and comprehensive administrative audit logs.
Accelerate release velocity, eliminate deployment risk, and give your contact center teams the operational freedom they need.
Highlights
- Automate cross-account and cross-region deployments across Dev, Staging, and Production. Leverage an ECS Fargate-powered differential engine to preview changes before applying them, execute selective copies, and enforce pre-flight sanity checks that detect hardcoded parameters. Safeguard production with scheduled snapshots to S3, distributed locking to avoid concurrency conflicts, and single-click rollbacks to previous configuration states.
- Empower business operators to manage daily contact center changes without technical dependencies or AWS IAM permissions. Maintain multi-language IVR prompts with Amazon Polly text-to-speech previews and bulk CSV imports. Control dynamic operational variables including opening hours, emergency routing overrides, and transfer destinations. Compiled automatically into native contact flow modules without altering underlying code.
- Design customizable real-time dashboards with a visual drag-and-drop studio. Blend Amazon Connect live and historical queue metrics with external third-party JSON APIs protected by built-in SSRF safeguards. Deliver enterprise-grade security with AWS Cognito authentication, strict role-based access control (RBAC) segmented by screen and instance, and a 100% serverless AWS architecture offering optimal resilience and low latency.
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Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Regular | Main EasyConnect plan | $2,500.00 |
Dimensions summary
This listing has one pricing dimension: the main EasyConnect plan, billed under a contract with a set number of units. You buy a single plan rather than choosing between tiers or instance sizes. The contract model means you commit to a term for the whole platform, which handles governance, CI/CD, and operations for your contact center environments. Pricing does not split into separate usage add-ons or feature levels here. To match the plan to your number of environments or scale, contact the vendor for a live demo and scoping.
Top-of-mind questions for buyers
The plan covers governance, backup and restore, rollback, and copying configuration between environments like development, staging, and production. It also handles multilingual prompt management, emergency messages, call routing adjustments, and dashboards that combine contact center data with your business applications.
Yes. EasyConnect can manage instances created in several accounts and other regions. Cross-region copies carry risk, since the platform version may differ between source and target regions. The recommended practice is to copy between non-critical environments first, then copy within the same region for production.
EasyConnect is built for organizations already using the contact center platform or preparing a migration to it. You need an AWS account to subscribe. The product does not replace the underlying platform; it adds governance, deployment, and operations tooling on top of it.
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