Sold by: NeuBird AI
Hawkeye by NeuBird is the first AI SRE agent purpose built for enterprise IT, delivering Autonomous Incident Resolution across hybrid- or multi-cloud environments. It investigates incidents the moment they occur, surfacing root cause and corrective actions before your team even logs in.
Hawkeye integrates seamlessly with your existing observability and incident management stack-including Datadog, Splunk, CloudWatch, PagerDuty, ServiceNow, and Slack. By automating diagnosis and operating within your existing workflows, Hawkeye reduces cost of an IT incident up to 80% and dramatically reduces MTTR.
Hawkeye will investigate your IT issues up to $300 in investigation credits during your 14-day free trial. After your trial ends, you will be charged only per investigation and can cancel anytime.
Overview
Hawkeye by NeuBird is an agentic AI SRE platform built on Amazon Bedrock, combining generative AI reasoning with autonomous agents designed specifically for modern cloud operations. Hawkeye continuously interprets telemetry, change events, and system context to dynamically generate investigation plans and execute intelligent incident analysis without predefined scripts or static runbooks.
Purpose-built for AWS environments, Hawkeye natively supports critical services including Amazon EKS, Amazon CloudWatch, Amazon RDS, Amazon S3, and AWS Lambda. It transforms raw observability data into structured reasoning, enabling AI-driven investigations that adapt in real time as conditions change across your cloud stack.
AI-Native Architecture for AWS Operations
Agentic AI Reasoning Engine Uses autonomous agents and generative reasoning to plan, refine, and execute investigations dynamically as new signals emerge.
Built on Amazon Bedrock Leverages foundation models via Amazon Bedrock for secure, scalable, enterprise-grade AI inference aligned with AWS best practices.
Deep AWS Service Awareness Understands cloud-native constructs across EKS, CloudWatch, RDS, S3, and Lambda to reason about infrastructure, application behavior, and dependencies.
Designed for Cloud-Scale Complexity Adapts to highly distributed, event-driven AWS architectures without manual configuration or brittle rule sets.
Highlights
- Reduce Cost of IT Incidents up to 80%: Accelerate time to resolution with real-time root cause analysis, available before your team even logs in.
- Reclaim Engineering Time: Automate incident diagnosis and response so engineers spend less time on repetitive triage and more time on design, reliability, and innovation.
- Enterprise Grade Security: SOC 2 certified to meet enterprise security and governance requirements. For in-VPC deployment options, see our other AWS Marketplace listing.
Details
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Per investigation | Per investigation charge for on demand usage with options for filtering and max limits | $15.00 |
Vendor refund policy
This is a pay as you go service. You will be billed only based on your usage.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Support is offered by Neubird, please visit the website at
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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