Sold by: Extreme Digital Solutions
EDX delivers personalized and unique managed services for Genesys solution. With our delivery team by your side, the Genesys Digital IVR enables AI-driven self-service across voice and digital channels, with intelligent journey orchestration and seamless escalation to human agents. Supported by real-time analytics, the solution is delivered end-to-end by EDX, including design, integration, deployment and ongoing managed services.
Overview
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Omnichannel Digital IVR & Conversational Automation AI-driven Digital IVR integrated with voice, chat, WhatsApp and messaging channels, enabling natural language self-service, intelligent call deflection, and seamless escalation to live agents with full context.
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Advanced Customer Experience Orchestration Design and orchestration of end-to-end customer journeys using Genesys Cloud, combining Digital IVR, bots and routing logic to reduce wait times, improve first-contact resolution, and personalize interactions at scale.
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Data, Analytics & Continuous Optimization Implementation of real-time dashboards, conversation analytics and journey insights, allowing continuous optimization of flows, intents and containment rates, supported by data-driven CX improvements.
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Partner-Led Professional & Managed Services End-to-end services delivered by EDX, including solution design, UX conversational design, system integration, CRM and backend integration, change management, training, and ongoing managed services and support
Highlights
- * Omnichannel Digital IVR – AI-driven self-service across voice and digital channels
- * Journey Orchestration – Intelligent routing and seamless human handoff
- * EDX Services – Design, integration, deployment and managed services
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
At EDX, we are committed to providing exceptional support to our clients at every stage of their project. Our dedicated team of experts is available to answer any questions, provide guidance, and offer ongoing technical support during and after implementation. We value long-term relationships with our clients and are ready to assist them in resolving any challenges or issues that may arise. Support is available from Monday to Friday, from 08:00 (GMT-3) to 18:00 (GMT-3). E-mail: ams.edx@extreme.digital Website: