CloudOps 24/7 for Reliability – Managed Cloud Operations

CloudOps 24/7 for Reliability is Yakuq's managed cloud operations service, built for regulated and trust-sensitive industries such as fintech and healthtech in LATAM and the US. We replace reactive, hours-based support with a predictable subscription model: flat-fee tiers with guaranteed SLAs, first response as fast as 15 minutes for critical (P1) incidents, and a security-first operating baseline enforced before we take over steady-state operations, including cross-account auditable access, mandatory MFA, and elimination of static credentials.

Our operating model is automation-first. Infrastructure is managed as code, incidents are remediated through documented runbooks built on AWS Systems Manager, anomalies are detected with Amazon CloudWatch machine-learning alarms, and compliance posture is visible in real time through a single-pane-of-glass dashboard powered by AWS Security Hub and AWS Config. Governance is anchored on AWS Control Tower with preventive and detective guardrails. For business continuity, we configure immutable backup vaults with AWS Backup Vault Lock in Compliance mode and isolated forensic cleanroom environments, and we validate resilience empirically through scheduled chaos engineering GameDays using AWS Fault Injection Service, proving your RTO/RPO targets in real scenarios rather than on paper.

This service relates to and operates the following AWS services on your behalf: Amazon EC2, Amazon RDS, AWS Systems Manager, Amazon CloudWatch, AWS Control Tower, AWS CloudTrail, AWS Config, AWS Security Hub, AWS Backup, and AWS Fault Injection Service. Engagements begin with a CloudOps Readiness Assessment that maps gaps against your RTO/RPO objectives before SLAs are activated. Yakuq operates and secures the underlying cloud platform, while application code remains under the client's ownership with clear contractual demarcation of responsibilities.