Sold by: D3Clarity - Expert AI & AWS Help
Validate Amazon Q in Connect agent assist AI in your existing contact center with a 2–3-week proof-of-value pilot. Prove measurable First Call Resolution (FCR) and Average Handle Time (AHT) improvements, receive a quantified ROI business case, and get a scaling roadmap — all before committing to full-scale deployment. D3Clarity's structured proof-of-value (POV) approach combines Amazon Connect Delivery expertise with compliance-ready deployment (SOC 2 Type II, HIPAA BAA) and hands-on implementation. Request a private offer to validate AI agent assist ROI in weeks, not months.
Overview
Smarter Agents. Happier Customers. Immediate Value.
D3Clarity delivers a structured proof-of-value pilot that validates Amazon Q in Connect Agent AI in your Amazon Connect Customer instance, proving measurable outcomes before you commit to full-scale implementation. In just 2–3 weeks, our engagement deploys Amazon Q's real-time agent guidance on a limited pilot team, measures KPI improvements, and delivers a decision-ready ROI business case with a scaling roadmap. AWS Partner Funding may reduce customer investment to $0 for qualified organizations.
Across industries, Amazon Connect Customer customers have achieved up to 20% First Call Resolution (FCR) improvement and 15-25% Average Handle Time (AHT) reduction when agents access real-time knowledge, next-best-action recommendations, and compliance guardrails during live customer interactions. Our proof-of-value approach delivers quantified ROI validation with minimal risk.
What You Get
- Agent Assist Enablement: Real-time AI-powered guidance, knowledge retrieval, and suggested responses set-up
- Rapid AI Validation in 2-3 Weeks: Pilot deployment to a limited agent team and quantified outcome tracking for FCR and AHT improvements
- AWS Funding Access: Proven track record of securing Partner Funding that may reduce pilot cost to $0 for qualified enterprise organizations
- Compliance-Ready Architecture: SOC 2 Type II posture and HIPAA BAA capability for regulated industries (healthcare, financial services)
- Scaling Roadmap Delivered: Clear path from pilot to production with implementation phases, resource requirements, and timeline estimates
- Complete Pilot-to-Production Support: Hands-on deployment and configuration (not consulting-only), with optional 24×7 production support for enterprise rollout
Why Choose D3Clarity
- Specialized Enterprise Expertise: AWS Advanced Tier Consulting Partner with Amazon Connect Delivery, Migration and Modernization Services Competency, and Well Architected Partner Program designations—proven experience deploying AI agent assistance at enterprise scale. Mid-market healthcare contact center validated 22% FCR improvement in 3 weeks; enterprise retail team proved 18% AHT reduction and scaled to 500-agent rollout.
- Risk-Mitigated Validation Approach: Structured proof-of-value methodology that delivers quantified outcomes in weeks versus a 6+ month full implementation commitment. Our pilots measure real KPI improvements in your environment with your agents—not generic benchmarks.
- AWS Funding & Compliance Advantage: Documented success securing AWS Partner Funding that have eliminated pilot costs for qualified enterprises, plus SOC 2 Type II and HIPAA BAA readiness for regulated industries. We combine discovery funding, implementation support, and service discounts into a unified funding strategy that maximizes your results while minimizing investment.
AWS Services Disclosure:
This implementation may include the use of Amazon Q in Connect, Amazon Connect Customer, AWS Lambda, Amazon Lex, Amazon Bedrock, Amazon S3, Amazon CloudWatch, AWS Identity and Access Management (IAM), AWS Secrets Manager, Amazon Kinesis, AWS Step Functions, Amazon DynamoDB, and Amazon Quick Suite (formerly Amazon QuickSight), among other AWS products.
Highlights
- 2–3-week pilot validates 15-25% AHT reduction and up to 20% FCR improvement before full-scale rollout commitment
- Our AWS Partner Funding expertise may reduce the typical $15K pilot investment to $0 for qualified organizations
- Compliance-ready deployment (SOC 2 Type II, HIPAA BAA) with decision-ready ROI business case and scaling roadmap delivered
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
D3Clarity provides expert support throughout the Proof-of-Value engagement to ensure successful adoption and measurable business outcomes.
Contact Options
- Schedule: Schedule a meeting at your convenience
- Phone: +1 855-522-8644 (8 AM - 6 PM CT)
- Email: info@d3clarity.com
- Chat: Chat with us on the D3Clarity Website using Amazon Connect Customer
Engagement Models
D3Clarity offers flexible engagement structures to match your operational needs:
- Full Managed Services - complete environment management with SLA guarantees and dedicated teams
- Continuous Improvement - joint backlog management, sprint planning, and regular optimization reviews
- Staff Augmentation - dedicated or fractional AWS specialists embedded in your organization
- Ad-Hoc Production Support - on-demand support with flexible retainer models
- AWS Emergency Support - 24x7x365 emergency response for critical outages and disaster recovery
Buyer Responsibilities
To ensure a successful engagement, buyers are expected to provide:
- Designated point of contact for escalations and approvals
- AWS environment access (IAM roles, console access as needed)
- Existing documentation on architecture, runbooks, and known issues
- Participation in onboarding sessions and periodic review meetings
Scope Flexibility: Services tailored to this specific D3Clarity listing or extended across your entire AWS or on-premises ecosystem.