D3Clarity AI-Powered Real-Time Amazon Q in Connect Agent Assistance POV

D3Clarity delivers a structured proof-of-value pilot that validates Amazon Q in Connect Agent AI in your Amazon Connect instance, proving measurable outcomes before you commit to full-scale implementation. In just 2–3 weeks, our engagement deploys Amazon Q's real-time agent guidance on a limited pilot team, measures KPI improvements, and delivers a decision-ready ROI business case with a scaling roadmap. AWS Partner Funding may reduce customer investment to $0 for qualified organizations.

Across industries, Amazon Connect customers have achieved up to 20% First Call Resolution (FCR) improvement and 15-25% Average Handle Time (AHT) reduction when agents access real-time knowledge, next-best-action recommendations, and compliance guardrails during live customer interactions. Our proof-of-value approach delivers quantified ROI validation with minimal risk.

• Agent Assist Enablement: Real-time AI-powered guidance, knowledge retrieval, and suggested responses set-up
• Rapid AI Validation in 2-3 Weeks: Pilot deployment to a limited agent team and quantified outcome tracking for FCR and AHT improvements
• AWS Funding Access: Proven track record of securing Partner Funding that may reduce pilot cost to $0 for qualified enterprise organizations
• Compliance-Ready Architecture: SOC 2 Type II posture and HIPAA BAA capability for regulated industries (healthcare, financial services)
• Scaling Roadmap Delivered: Clear path from pilot to production with implementation phases, resource requirements, and timeline estimates
• Complete Pilot-to-Production Support: Hands-on deployment and configuration (not consulting-only), with optional 24×7 production support for enterprise rollout

• Specialized Enterprise Expertise: AWS Advanced Tier Consulting Partner with Amazon Connect Delivery, Migration and Modernization Services Competency, and Well Architected Partner Program designations—proven experience deploying AI agent assistance at enterprise scale. Mid-market healthcare contact center validated 22% FCR improvement in 3 weeks; enterprise retail team proved 18% AHT reduction and scaled to 500-agent rollout.
• Risk-Mitigated Validation Approach: Structured proof-of-value methodology that delivers quantified outcomes in weeks versus a 6+ month full implementation commitment. Our pilots measure real KPI improvements in your environment with your agents—not generic benchmarks.
• AWS Funding & Compliance Advantage: Documented success securing AWS Partner Funding that have eliminated pilot costs for qualified enterprises, plus SOC 2 Type II and HIPAA BAA readiness for regulated industries. We combine discovery funding, implementation support, and service discounts into a unified funding strategy that maximizes your results while minimizing investment.

AWS Services Disclosure:

This implementation may include the use of Amazon Q in Connect, Amazon Connect, AWS Lambda, Amazon Lex, Amazon Bedrock, Amazon S3, Amazon CloudWatch, AWS Identity and Access Management (IAM), AWS Secrets Manager, Amazon Kinesis, AWS Step Functions, Amazon DynamoDB, and Amazon Quick Suite (formerly Amazon QuickSight), among other AWS products.