Sold by: Smartbot
Smartbot is emotion-aware AI that analyses the emotional tone to detect cues like frustration or satisfaction or vulnerability. Powered by SERTS (Sentiment Evaluation in Real-time Speech).
Overview
Smartbot is a Real-time Emotion Aware application that delivers enhanced customer experience for Finserv Contact Centres and their Clients, increasing customer retention and revenue growth. The Problem we solve - Many enterprises struggle to tie CX metrics directly to measurable business outcomes. Smartbot simplifies this process with actionable outcomes. Smartbot maps CX improvements (e.g satisfaction, retention) to key financial objectives including revenue growth or cost savings.
Highlights
- Smartbot is emotion-aware AI that analyses the emotional tone to detect cues like frustration or satisfaction or vulnerability. Powered by SERTS (Sentiment Evaluation in Real-time Speech). It uses advanced an ML algorithm to evaluate sentiment in Real-time as well as helping businesses understand customer emotions and deliver empathetic AI-driven support.
- SERTS deep-learning algorithm performance is competitive with the state of the art, achieving a mean Macro-F1 score of 72% on the challenging improvised scripts of the IEMOCAP dataset. This model was trained and tested using a NVIDIA RTX 6000 Ada GPU.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
SERTS | Smartbot is emotion-aware AI that analyses the emotional tone to detect cues like frustration or satisfaction or vulnerability. Powered by SERTS (Sentiment Evaluation in Real-time Speech). | $1.00 |
Vendor refund policy
This is a free product and does not require payment or refunds. For any support or refund concerns, email support@smartbotsoftware.com or go to smartbotsoftware.com and navigate to the Contact Us section
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
Smartbot provides prompt and reliable support for all users. Our team is available Monday to Friday (9 AM to 5 PM BST) to assist with technical queries. Customers can expect a response within 48 hours of raising a support request. For critical issues, we prioritise resolution with utmost urgency. We are committed to ensuring a smooth and valuable experience with Smartbot Support Email: support@smartbotsoftware.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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