Sold by: Smartbot
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Smartbot is emotion-aware AI that analyses tonality and text in real-time to detect cues like frustration or satisfaction or vulnerability. Powered by SERTS (Sentiment Evaluation in Real-time Speech).
Overview
Smartbot is a Real-time Emotion Aware application that delivers enhanced customer experience for Finserv Contact Centres and their Clients, increasing customer retention and revenue growth. The Problem we solve - Many enterprises struggle to tie CX metrics directly to measurable business outcomes. Smartbot simplifies this process with actionable outcomes. Smartbot maps CX improvements (e.g satisfaction, retention) to key financial objectives including revenue growth or cost savings.
Highlights
- Smartbot is emotion-aware AI that analyses the emotional tone to detect cues like frustration or satisfaction or vulnerability. Powered by SERTS (Sentiment Evaluation in Real-time Speech). It uses advanced an ML algorithm to evaluate sentiment in Real-time as well as helping businesses understand customer emotions and deliver empathetic AI-driven support.
- Smartbot helps financial institutions evidence duty of care by automatically identifying vulnerable or distressed customers in real time. Supporting FCA Consumer Duty.
- SERTS deep-learning algorithm performance is competitive with the state of the art, achieving a mean Macro-F1 score of 72% on the challenging improvised scripts of the IEMOCAP dataset. This model was trained and tested using a NVIDIA RTX 6000 Ada GPU.
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Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
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Dimension | Description | Cost/month | Overage cost |
|---|---|---|---|
SERTS | Smartbot is emotion-aware AI that analyses the emotional tone to detect cues like frustration or satisfaction or vulnerability. Powered by SERTS (Sentiment Evaluation in Real-time Speech). | $1.00 |
Dimensions summary
Smartbot Software uses a contract pricing model with one dimension: SERTS (Units). You buy units of the SERTS engine, which analyses emotional tone in speech to detect cues like frustration, satisfaction, or vulnerability. Pricing scales with the number of units you commit to under the contract. There are no separate tiers or add-ons to choose between. Your cost grows as you add more units.
Top-of-mind questions for buyers
The marketplace listing prices SERTS by units but does not define what a single unit maps to, such as a call, minute of audio, or agent seat. To confirm exactly what one unit counts toward your usage, contact the vendor before committing.
SERTS uses machine learning to examine a caller's audio tone and detect emotional cues like frustration, satisfaction, or vulnerability. A language model also evaluates the words spoken to judge intent. This dual analysis captures both emotional context and meaning in real time during support calls.
Yes. SERTS is built as standalone modular software that integrates with existing call centre systems. This design reduces development work, so you can add real-time emotion monitoring without rebuilding your current setup. It suits industries like finance, customer service, and AI-driven applications.
www.smartbotsoftware.com
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For any support or refund concerns, email support@smartbotsoftware.com or go to smartbotsoftware.com and navigate to the Contact Us section
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Delivery details
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Support
Vendor support
Smartbot provides prompt and reliable support for all users. Our team is available Monday to Friday (9 AM to 5 PM BST) to assist with technical queries. Customers can expect a response within 48 hours of raising a support request. For critical issues, we prioritise resolution with utmost urgency. We are committed to ensuring a smooth and valuable experience with Smartbot Support Email: support@smartbotsoftware.com
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