ecovery - Clinical Triage Platform

Our Clinical Triage Platform helps private healthcare and insurance organisations improve patient outcomes, operational efficiency, and cost control by signposting more patients to the correct clinician first time.

The Problem

In private healthcare, around 20% of patients end up in front of the wrong clinician for the injury or clinical issue they have - costing insurers an estimated £240 per incorrect appointment, delaying recovery, and creating an unnecessary additional administrative burden. Existing systems rely heavily on manual or face to face triage or incomplete data, leading to inefficiencies and a poor patient experience.

The Solution

ecovery replaces manual processes with a structured, clinician-driven digital workflow.

1. Patient Intake: Patients securely complete a digital form (5-15 minutes) through a white-labelled iFrame portal.

2. Clinical Triage: Qualified clinicians review data within the secure CRM, supported by a unique nationwide relational database covering 19 clinical service lines with over 500k+ data points.

3. Personalised Outcome: Patients receive a password-protected digital report recommending the appropriate clinician and / or next steps.

Key Capabilities

Cloud-native and ISO 27001-certified for full information-security assurance.

Built on AWS with scalable architecture, audit logs, and data-residency control.

Integrates easily via API with insurer and private hospital provider portals, CRM systems, and patient-management platforms.

Clinician-in-the-loop design ensures human oversight and clinical safety.

Customisable for geography-specific databases (UK, US, or other markets).

Business Impact

Significant reduction in incorrect referrals.

Lower cost of care by avoiding unnecessary appointments.

Improved patient satisfaction and faster access to the correct and most appropriate treatment.

Reduced administrative burden and measurable ROI for insurers and private hospital providers.

Who Uses ecovery

Insurers, private hospital groups, allied health professional and rehabilitation networks seeking to digitise triage and referral pathways while maintaining clinician oversight, governance and who are actively looking to improve the patient experience.

Deployment & Support

Delivered as a secure SaaS solution hosted on AWS, ecovery provides implementation guidance, clinician onboarding, and ongoing product support.