ecovery - Clinical Triage Platform

Our Clinical Triage Platform helps private healthcare and insurance organisations improve patient outcomes, operational efficiency, and cost control by signposting more patients to the correct clinician first time.

Problem - In private healthcare, around 20% of patients are sent to the wrong clinician or service, and 86% of patients struggle to find the right clinician - leading to delays in care, wasted appointments, repeated referrals, increased cost and a poor patient experience. Traditional clinical systems are not designed to reliably signpost patients across multi-disciplinary pathways efficiently at scale.

Solution - ecovery replaces manual or outdated digital processes with a structured, clinician-driven digital workflow and can be easily integrated into existing services and workflows.

1. Patient Intake: Patients securely complete a digital form (5-15 minutes) through a white-labelled iFrame portal.

2. Clinical Triage: Qualified clinicians review data within the secure CRM, supported by a unique nationwide relational database covering 19 clinical service lines with over 500k+ clinical data points.

3. Personalised Outcome: Patients receive a password-protected digital report recommending the appropriate clinician and / or next steps.

Key Capabilities:

Cloud-native and ISO 27001-certified for full information-security assurance.

Built on AWS with scalable architecture, audit logs, and data-residency control.

Integrates easily via API with insurer and private hospital provider portals, CRM systems, and patient-management platforms.

Clinician-in-the-loop design ensures human oversight and clinical safety.

Customisable for geography-specific databases (UK, US, or other markets).

Business Impact:

Significant reduction in incorrect referrals.

Lower cost of care by avoiding unnecessary appointments.

Improved patient satisfaction and faster access to the correct and most appropriate treatment.

Reduced administrative burden and measurable ROI for insurers and private hospital providers.

Ideal for:

Insurers, private hospital groups, allied health professional and rehabilitation networks seeking to digitise triage and referral pathways while maintaining clinician oversight, governance and who are actively looking to improve the patient experience.

Deployment & Support:

Delivered as a secure SaaS solution hosted on AWS, ecovery provides implementation guidance, clinician onboarding, and ongoing product support.