Sold by: Protagona
Get your cloud contact center up and running with Protagona's Amazon Connect Assess, a hands-on engagement that delivers a real, working implementation in your environment, not just a plan. We help you design an architecture that prepares for AI integration, connect your existing knowledge bases (Salesforce, ServiceNow, AWS), and automate customer interactions from day one. Go from concept to a fully realized, production-grade architectural strategy in weeks with a baseline implementation to accelerate your journey.
Overview
Get Your Cloud Contact Center Up and Running Fast
Transform your customer experience with Protagona's Amazon Connect Assess, a hands-on engagement designed to deliver real, measurable results and not just a roadmap. Unlike traditional consulting engagements that leave you with a slide deck and a lengthy implementation timeline, we roll up our sleeves and build a working prototype directly in your environment.
Built on Amazon Connect, AWS's cloud-native contact center service, this engagement also leverages the broader AWS ecosystem to deliver enterprise-grade capabilities without the complexity of legacy infrastructure. We connect your Salesforce, ServiceNow, or AWS-hosted knowledge bases directly into the platform, enabling AI agents powered by Amazon Lex and Amazon Bedrock to resolve customer inquiries autonomously or assist live agents in real time.
Beyond the implementation, Protagona Assess delivers a strategic AI-driven CX roadmap that shows exactly how automation and AI agents can take on more of the customer workload over time, helping you build a clear business case for continued investment. Whether you are modernizing an on-premises contact center or launching a new customer experience operation, this engagement gives you the technical proof of concept and executive alignment needed to move forward with confidence.
Highlights
- Built in your environment, this engagement will be the foundation of your journey into an AI-enabled Contact Center in AWS.
Details
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Contact sales@protagona.com for next steps.