Sold by: Incedo Inc
AI-powered patient engagement and adherence platform for life sciences organizations that improves patient onboarding, therapy initiation, access, and adherence using Generative AI, patient journey orchestration, predictive analytics, conversational AI, and intelligent engagement workflows. Built on AWS for scalable patient support and digital health operations.
Overview
Incedo AI Patient Engagement & Adherence Platform is an AWS-native AI platform designed for life sciences organizations to improve patient onboarding, therapy access, engagement, and long-term adherence through personalized, data-driven patient journeys.
Built on AWS and aligned with services such as Amazon Connect Health and AWS HealthLake, the platform combines Generative AI, conversational AI, predictive analytics, and intelligent workflow automation to help life sciences organizations orchestrate personalized patient experiences across diagnosis, access, onboarding, treatment initiation, and adherence.
The platform unifies patient data, engagement workflows, and AI-driven intelligence into a scalable digital health platform that improves patient support program effectiveness and enhances visibility into patient progression and therapy outcomes.
The Challenge: Fragmented Patient Engagement and Therapy Drop-Off
Life sciences companies invest billions annually in patient support and engagement programs, yet many organizations still struggle with fragmented systems, disconnected engagement models, and limited visibility into patient journeys.
Patients often drop off at multiple stages, including:
Delays in diagnosis and therapy initiation Prior authorization and reimbursement challenges Onboarding and enrollment gaps Low engagement during treatment Medication non-adherence and therapy discontinuation
Specialty therapies and complex treatment programs experience particularly high attrition rates, impacting both patient outcomes and program performance.
Traditional patient engagement approaches rely heavily on siloed workflows, manual coordination, and reactive outreach, making it difficult to scale personalized engagement and proactive patient support.
The Solution: Agentic AI for Patient Engagement and Adherence
The platform leverages Generative AI, predictive analytics, conversational interfaces, and intelligent workflow automation to continuously monitor patient journeys, identify engagement risks, automate outreach, and improve adherence outcomes.
The solution includes three integrated layers:
Unified Patient Data Foundation
Consolidates patient demographics, interactions, prescriptions, copay information, consent records, engagement history, and therapy data into a unified, AI-ready healthcare data foundation with real-time integration capabilities.
Patient Intelligence and Adherence Analytics
Uses AI models, predictive analytics, and behavioral intelligence to:
Identify therapy drop-off risks Predict adherence challenges Monitor patient progression and engagement Detect adverse events and intervention opportunities Generate next-best-action recommendations for patient support teams Direct-to-Patient Engagement Layer
Enables personalized patient interactions across screening, diagnosis, treatment access, onboarding, adherence, and ongoing engagement using:
Conversational AI interfaces AI-powered patient outreach Automated engagement workflows Personalized communications and reminders Intelligent patient support orchestration
The platform enables agentic AI-driven patient engagement by continuously monitoring patient journeys, automating engagement workflows, and generating intelligent recommendations to improve therapy access, onboarding, and long-term adherence.
Built on AWS and Generative AI
Built on AWS, the platform leverages:
Amazon Bedrock for Generative AI-powered patient engagement and conversational experiences Amazon Connect Health for patient communication workflows and engagement operations AWS HealthLake for unified healthcare data management Amazon SageMaker for predictive analytics and adherence intelligence Amazon QuickSight for patient engagement dashboards and reporting AWS Glue for healthcare data integration and transformation AWS Lambda for workflow automation and event-driven processing Common Use Cases AI-powered patient engagement Patient adherence management Patient journey orchestration Specialty therapy onboarding Therapy initiation optimization Conversational AI for healthcare Patient support program automation Patient engagement analytics Digital health engagement Healthcare workflow automation Business Value
Organizations using the platform can improve patient onboarding, accelerate therapy access, reduce patient drop-off, strengthen long-term adherence, enhance patient support operations, improve program visibility, and deliver personalized patient experiences through AI-powered engagement and intelligent healthcare workflows
Highlights
- AI-powered patient engagement and adherence platform for life sciences supporting personalized patient journeys, therapy initiation, onboarding, access, and long-term adherence optimization.
- Leverages Generative AI, conversational AI, predictive analytics, and intelligent workflow automation to improve patient engagement, reduce therapy drop-off, and enhance patient support operations.
- AWS-native patient intelligence platform integrating unified patient data, adherence analytics, patient journey orchestration, and AI-driven engagement workflows for pharma and specialty therapy programs.
Details
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Deployed on AWS
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Support
Vendor support
For product support, implementation assistance, and technical inquiries, customers can contact the Incedo support team:
Website: https://www.incedoinc.com Email: Partnerships_Alliances@incedoinc.com
Incedo provides support across platform implementation, integration with patient data systems, onboarding, and ongoing optimization. Support services are designed to enable effective deployment, adoption, and operational continuity.
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