Sold by: Incedo Inc
AI-driven patient engagement platform for life sciences that supports personalized patient journeys across diagnosis, access, and adherence. The platform combines unified patient data, predictive analytics, and AI-driven engagement to enable better visibility into patient progression and program performance. Designed to support patient support programs with a structured, data-driven approach to engagement.
Overview
AI-Driven Patient Engagement Platform for Life Sciences
Incedo NextGen Patient Engagement is an AI-native platform designed for life sciences organizations to support personalized patient journeys across diagnosis, access, and adherence. Built on AWS and aligned with services such as Amazon Connect Health and AWS HealthLake, the platform integrates patient data and engagement workflows into a unified, scalable platform.
The Challenge: Fragmented Engagement and Patient Drop-Off
Life sciences companies invest over $5B annually in patient support programs, yet utilization remains low due to siloed systems and disconnected engagement models. Patients drop off at multiple stages of the journey, including diagnosis delays, prior authorization challenges, onboarding gaps, and adherence issues. Specialty therapies experience high attrition, impacting both patient outcomes and program effectiveness.
The Solution: Agentic AI for Patient Engagement
The platform uses a three-layer architecture to enable structured, data-driven engagement:
Unified Data Foundation consolidates patient demographics, interactions, copay, consent, and prescription data with real-time integration Patient Intelligence Platform applies analytics and AI models for risk scoring, drop-off identification, and adverse event monitoring Direct-to-Patient Engagement Layer enables patient interactions across screening, diagnosis, treatment access, onboarding, and adherence through automated workflows and AI-driven interfaces
The platform supports multiple engagement channels, including conversational interfaces, dashboards, and automated reporting, providing visibility into patient progression and program performance.
Business Value The platform enables improved visibility into patient journeys, supports more consistent engagement across stages, and enhances the effectiveness of patient support programs. It provides a structured approach to managing patient engagement and supports better alignment between patient needs and program execution.
Built on AWS Built on AWS, the platform leverages services such as Amazon Connect Health and AWS HealthLake to provide a secure, scalable, and compliant foundation for patient engagement. It supports integration with existing systems, rapid deployment, and extensibility across therapeutic areas and use cases.
Highlights
- AI-driven patient engagement platform for life sciences supporting personalized patient journeys across diagnosis, access, and adherence.
- Three-layer architecture combining unified patient data, predictive analytics, and direct-to-patient engagement capabilities.
- Supports therapy initiation and adherence through structured, data-driven patient engagement, while enabling better visibility into program performance.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
For product support, implementation assistance, and technical inquiries, customers can contact the Incedo support team:
Website: https://www.incedoinc.com Email: Partnerships_Alliances@incedoinc.com
Incedo provides support across platform implementation, integration with patient data systems, onboarding, and ongoing optimization. Support services are designed to enable effective deployment, adoption, and operational continuity.
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